Concierge Agent - La Concha Resort

The Condado Collection•San Juan, PR

About The Position

Overview The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together! Key Responsibilities To ensure a hospitable and professional atmosphere in the concierge area. Serve all guests providing the highest level of service in an efficient and courteous manner while followingstandards, procedures and policies at all times. Handle all guests’ requests and fulfill them as quickly as possible. Be very knowledgeable about the hotel and its services. Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events. Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services,beauty and barber services, babysitter etc. Arrange special requests, repairs and shopping, if requested. Be trained in all guest relations functions to perform them when asked. Know about PMS - and help out during check-in and check-out of guests whenever needed. Ensure that logbooks, handovers and checklists are well maintained. Recognize all repeat guests and VIP’s. Be able to recognize them and know about their special requests. Be knowledgeable about hotels frequent visitors program. Each team member is expected to carry out all reasonable requests by management which the team member is capable of performing.

Requirements

Guest-focused personality.
Able to handle difficult situations effectively.
Prioritizing and organizing a variety of tasks and responsibilities at the same time.
Self-starting individual.
Ability to communicate effectively with the public and other Team Members.
Strong verbal / written communications and skills.
Professional demeanor.
Be flexible in a changing environment.
Fully Bilingual a Must(Spanish/English)

Responsibilities

Ensure a hospitable and professional atmosphere in the concierge area.
Serve all guests providing the highest level of service in an efficient and courteous manner while followingstandards, procedures and policies at all times.
Handle all guests’ requests and fulfill them as quickly as possible.
Be very knowledgeable about the hotel and its services.
Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services,beauty and barber services, babysitter etc.
Arrange special requests, repairs and shopping, if requested.
Be trained in all guest relations functions to perform them when asked.
Know about PMS - and help out during check-in and check-out of guests whenever needed.
Ensure that logbooks, handovers and checklists are well maintained.
Recognize all repeat guests and VIP’s.
Be able to recognize them and know about their special requests.
Be knowledgeable about hotels frequent visitors program.
Each team member is expected to carry out all reasonable requests by management which the team member is capable of performing.