Concessions Supervisor

Legends Hospitality

5d•Onsite

About The Position

The Concessions Supervisor oversees daily food and beverage operations at RailRiders games and events, ensuring efficient service, quality standards, and an excellent fan experience. This role supervises and trains concessions staff, manages inventory and cash handling, ensures compliance with food safety and sanitation standards, and coordinates with management to meet sales and operational goals. The Concessions Supervisor also handles customer concerns, supports event setup and breakdown, and helps maintain a safe, organized, and welcoming concessions environment throughout the ballpark.

Requirements

Must be at least 18 years of age
Previous experience in food service, concessions, hospitality, or retail operations preferred.
Prior lead, supervisory, or key-holder experience strongly preferred
Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
Experience with point-of-sale (POS) systems, cash handling, and inventory management
Demonstrated ability to train, motivate, and supervise staff effectively
Strong customer service background with the ability to lead and train a team
Familiarity with food safety, sanitation, and health department regulations preferred
Strong leadership and team supervision skills in a fast-paced, high-volume environment
Excellent customer service and guest-relations abilities with a fan-first mindset.
Effective communication skills, both verbal and written
Ability to train, motivate, and coach a diverse staff
Knowledge of food safety, sanitation, and safe handling procedures
Ability to multitask, prioritize, and remain calm under pressure during peak service times
Flexibility to adapt to changing any operational needs
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.
Ability to stand or walk for extended periods throughout games and events
Frequent bending, reaching, stooping, and twisting while working in concession areas
Ability to lift and carry food, beverage, and supply items, typically 25-50 pounds
Ability to move quickly and safely to address guest needs or support staff during peak service periods
Stamina to work long shifts, including evenings, weekends, and consecutive event days
Ability to work in hot, fast-paced, and sometimes cramped concession areas, including near grills, fryers, and steam tables

Responsibilities

Supervise and support concessions staff during games and special events to ensure smooth, efficient operations
Train, coach, and motivate team members on customer service, food preparation, and safety procedures
Ensure all concession stands comply with food safety, sanitation, and health department regulations
Monitor product quality, portion control, and presentation standards
Manage inventory and tracking food, beverage, and supply levels
Oversee cash handling procedures, POS operations, and end-of-shift reconciliation
Address and resolves guest questions or concerns promptly to enhance the fan experience
Coordinate setup and breakdown of concession areas before and after events
Enforce company policies, stadium rules, and safety protocols
Communicate effectively with management regarding staff needs, sales performance, and operational issues
Assist with scheduling and adjusting staffing levels based on attendance and event demands
Support overall ballpark operations as needed to ensure a positive and memorable guest experience