Concessions Supervisor | Part-Time | Mortgage Matchup Center

Oak View Group•Phoenix, AZ

4d•$20

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Overview The Concessions Supervisor is responsible for assisting the Concessions Management in the effective management and running of concessions operations. The Concessions Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event. This role will pay an hourly rate of $20.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until July 3rd, 2026.

Requirements

High school diploma or equivalent.
1-2+ years related experience working in a supervisor capacity and/or as a trainer preferred.
Experience in basic food handling, sanitation, and customer service is preferred.
Ability to communicate with employees, co-workers, volunteers, sub-contractors, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and Concessions operations.
Knowledge of POS Systems to include software and hardware operations and troubleshooting
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Responsibilities

Assists Concessions Manager on duty in preparation for event.
Performs opening and closing procedures for event.
Responsible for overseeing a staff of Concession Stand Leads, Cashiers, Cooks, Bartenders and Barbacks.
Responsible for communicating performance concerns according to company policy and practice to Concessions Managers.
Provides a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
Possess a thorough working knowledge of all existing concessions locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Possess thorough knowledge of Concessions menu’s.
Provide direction and oversight to Concession Stand Leads, Cashiers, Cooks, Bartenders and Barbacks.
Ability to assist and troubleshoot POS challenges.
Provide service recovery to guests.
Ensure that all policies, procedures and practices are adhered to, including compliance related to alcohol service, food handling/sanitation guidelines, and general safety policies and procedures.
Follow all federal/state/local guidelines with regarding to alcohol service.
Report any compliance issues to Concessions Managers immediately.
Show demonstrated ability to meet the company standard for excellent attendance.