Concessions Stand Lead | Part-Time | Polar Park

Oak View Group•Worcester, MA

1d•$18 - $20•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Concessions Stand Lead is responsible for overseeing day-to-day operations of an assigned concession stand at Polar Park during games and events. This role acts as the primary on-site leader for the stand, ensuring efficient service, food safety compliance, accurate cash handling, and a positive guest experience. Stand Leads serve as the direct point of contact for frontline staff within their stand and work closely with Culinary Leads, Concessions Supervisors, and Management to execute Oak View Group and Polar Park operational standards. This position requires strong leadership, attention to detail, and the ability to perform in a fast-paced, high-volume environment. This role will pay an hourly rate of $18.00-$20.00 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 17, 2026. About the Venue Polar Park is a baseball park in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team competing at the Triple-A level and an affiliate of the Boston Red Sox.

Requirements

Prior experience in food service, concessions, or hospitality required; supervisory or lead experience preferred
Ability to lead and motivate a team in a fast-paced, high-volume environment
Strong communication and organizational skills
Knowledge of food safety, sanitation, and basic cash handling procedures
Ability to follow and enforce operational standards and policies
Must be able to work nights, weekends, and holidays based on the Polar Park event schedule
Ability to stand for extended periods and work in a physically active environment
ServSafe Food Handler and/or TIPS/ServSafe Alcohol certification required or willingness to obtain

Nice To Haves

Prior experience in food service, concessions, or hospitality required; supervisory or lead experience preferred

Responsibilities

Oversee day-to-day operations of an assigned concession stand during games and events
Lead, assign, and support stand staff to ensure efficient service and positive guest experiences
Ensure proper execution of menu items, service flow, and speed of service
Support opening, mid-event, and closing procedures for the stand
Monitor inventory levels and coordinate restocking as needed
Ensure compliance with food safety, sanitation, and Oak View Group operational standards
Complete and verify required temperature logs, cleaning checklists, and operational documentation
Oversee cash handling and POS procedures and report discrepancies as needed
Communicate operational issues, staffing needs, and performance updates to Supervisors and Management
Maintain cleanliness and organization of FOH and BOH areas throughout service