Concessions Stand Lead | Chase Field
About The Position
Join the excitement of game days and events at the iconic Chase Field, home of the Arizona Diamondbacks! We’re looking for enthusiastic individuals to become part of our Concessions team and help deliver unforgettable experiences to our guests. Oversee frontline team members within assigned stand; delegate daily tasks, conduct Pre-Shift meetings with team to effectively communicate daily goals, updates, and assignments. Supervise stand operations; ensuring efficient operations and quality standards are met. Ensure proper stand setup, cleanliness, and organization of assigned stand daily. Collaborate with Warehouse staff for product ordering, stocking, and inventory management. Work closely with frontline and back-of-house teams to execute event-specific menu items, ensuring adherence to event specifications, recipes, and Levy Core Signature standards. Enforce safety standards and food safety compliance, including proper food handling, cross-contamination prevention, and maintaining safe food temperatures. Ensure all equipment and stations are properly cleaned and maintained, following safety procedures and sanitation guidelines. Supervise equipment usage and cleanliness. Assist with inventory management by monitoring stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs. Conducts accurate inventory counts daily and monthly. Collaborate with management, supervisors, and team members to ensure timely service and efficient operations. Assists with coordination of daily and event specific logistics and operations as required. Provide break coverage and fill staffing gaps in various Concessions roles as needed. Ensures excellent guest experience; deescalate and resolve guest complaints promptly. Operates POS system and oversee adherence to Levy Payment Integrity Policy; completes end-of-event reconciliation and administrative duties. Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues. Oversee support and temporary staff within stand, providing guidance and ensuring they adhere to operational and safety protocols. Ensure compliance with all Levy policies, procedures, and Levy Core Signatures. Performs other duties as assigned.
Requirements
- Excellent customer service skills; ability to interact professionally and effectively.
- Strong leadership, communication, and problem-solving skills.
- Ability to operate point-of-sale systems and cash-handling experience.
- Ability to multi-task in a fast-paced environment.
- Knowledge of food safety regulations, best practices, and sanitation requirements.
- This position may require the following valid certifications; ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
- Flexibility to work evenings, weekends, and holidays as required for stadium events.
- Previous experience in the restaurant and/or sports entertainment industry
Nice To Haves
- 1 years’ experience in Lead role preferred.
Responsibilities
- Oversee frontline team members within assigned stand; delegate daily tasks, conduct Pre-Shift meetings with team to effectively communicate daily goals, updates, and assignments.
- Supervise stand operations; ensuring efficient operations and quality standards are met.
- Ensure proper stand setup, cleanliness, and organization of assigned stand daily.
- Collaborate with Warehouse staff for product ordering, stocking, and inventory management.
- Work closely with frontline and back-of-house teams to execute event-specific menu items, ensuring adherence to event specifications, recipes, and Levy Core Signature standards.
- Enforce safety standards and food safety compliance, including proper food handling, cross-contamination prevention, and maintaining safe food temperatures.
- Ensure all equipment and stations are properly cleaned and maintained, following safety procedures and sanitation guidelines. Supervise equipment usage and cleanliness.
- Assist with inventory management by monitoring stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
- Conducts accurate inventory counts daily and monthly.
- Collaborate with management, supervisors, and team members to ensure timely service and efficient operations.
- Assists with coordination of daily and event specific logistics and operations as required.
- Provide break coverage and fill staffing gaps in various Concessions roles as needed.
- Ensures excellent guest experience; deescalate and resolve guest complaints promptly.
- Operates POS system and oversee adherence to Levy Payment Integrity Policy; completes end-of-event reconciliation and administrative duties.
- Fosters positive and collaborative working environment for staff; assists management with addressing employee concerns and performance issues.
- Oversee support and temporary staff within stand, providing guidance and ensuring they adhere to operational and safety protocols.
- Ensure compliance with all Levy policies, procedures, and Levy Core Signatures.
- Performs other duties as assigned.
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
