Concessions Manager

Compass Group USA Inc•Dallas, TX

41d•Onsite

About The Position

We are seeking a highly motivated, detail-oriented, and experienced Concessions Manager to join our dynamic Concessions operation team. As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Requirements

2+ years of experience in a food and beverage operational position.
2+ years of food and beverage management experience is required.
ServSafe and TABC Certified, required.
Passion for hospitality, food, and retail.
Excellent interpersonal and stakeholder management skills.
Requires operations management experience with purchasing knowledge.
Excellent communication and computer skills are needed, including knowledge of MS Office products.

Nice To Haves

Bachelor's degree in hospitality management is preferred.

Responsibilities

Ensuring all stations are set up and ready for events.
Supporting the recruitment and training of team members in our standards and procedures.
Supervising operations during the event and troubleshooting where needed.
Working with colleagues to continuously improve operational performance.
Proactively engaging in processes for loss prevention.
Working primarily in the concessions department, this role will also support the premium department as needed.
Completing point of sale updates and regular maintenance checks.
Ensuring the timely implementation and communication of promotions.
Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure.
Working in partnership with other departments to ensure accurate completion of the requisition process.
Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations.
Managing gratis sheet process to ensure accurate tracking of any comped items.
Ensuring compliance with all Payment Card Information rule.
Implementing concessions production sheet to ensure accurate production and minimal wastage.
Conducting progressive coaching with team members.
Completion of monthly beverage wastage report.
Regular equipment maintenance, e.g. beer line cleaning.
Re-stocking of concessions and bars to maximize event readiness.
Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed.
Other duties/responsibilities as assigned.