Concessions Manager

City of Pullman • Pullman, WA

21d • $70,000 - $100,000

About The Position

GENERAL PURPOSE : The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non-edible retail items. CLASSIFICATION SUMMARY: The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non-edible retail items. This position ensures high levels of customer satisfaction, safety compliance, and operational efficiency while supporting airport standards and brand expectations in a fast-paced travel environment. The Concessions Manager reports to the Executive Director who evaluates work quality, quantity an accuracy of tasks performed and services provided.

Requirements

• Interpersonal and customer service skills.
• Food safety requirements and retail best practices.
• Microsoft Office Suite or related software.
• Provide strong leadership and supervisory skills.
• Manage both edible and non-edible product operations effectively.
• Create a welcoming atmosphere for travelers and staff.
• Provide strong organizational and time-management skills.
• Establish and maintain effective working relation­ships with airport personnel, government officials, tenants, and the general public.
• A Highschool diploma or equivalent is required.
• Previous restaurant or concessions experience required; management experience preferred.
• Must be able to pass a TSA background check.

Responsibilities

• Hires and trains restaurant and concession staff.
• Coaches and maintains a positive Brand Ambassador program for all concession operations.
• Organizes and oversees staff schedules to support fluctuating travel volumes.
• Conducts timely and constructive performance evaluations.
• Acts as administrative staff within the airport environment, collaborating with other areas of airport operations.
• Handles discipline and termination of employees in accordance with policy and airport procedures.
• Oversees restaurant operations and retail concession areas, including product display, service, and inventory of non-edible items.
• Ensures food preparation and sales activities comply with health, safety, hygiene, and airport standards.
• Ensures customer satisfaction with all aspects of dining and retail experience.
• Handles customer complaints and resolves issues in a professional and courteous manner.
• Ensures compliance with alcoholic beverage regulations when applicable.
• Estimates food, beverage, and merchandise costs.
• Manages inventory and places orders for food, beverages, merchandise, and supplies.
• Conducts daily inspections of restaurant and concession areas to ensure compliance with safety, security, and cleanliness standards.
• Evaluates equipment, fixtures, and displays for maintenance needs and schedules service.
• Collaborates with chefs and vendors to support menu planning and merchandise offerings.
• Maintains sales records, cash receipts, and inventory tracking.
• Prepares and submits reports and documentation as requested by regional or airport management.
• Performs other duties as assigned.

Benefits

• 3 Insurance plans to choose from as low as $0 for spouse & all dependents – Plans with deductibles as low as $200; high deductible plan includes employer sponsored contribution to Health savings account.
• $150.00 contribution to HRA VEBA
• Vision & Dental Insurance with no cost sharing for employee & all dependents
• $15,000 Basic Life & Accidental Death & Dismemberment insurance
• Short Term Disability Insurance
• PERS2 or PERS3 Retirement
• Employee Assistance Program
• Deferred Compensation
• Additional Life & Spouse Life Insurance
• Discounts on Life Flight Membership
• Long-term care insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED