Concessions Lead | Part-Time | Missouri State University

Oak View Group•Springfield, MO

22h•$15

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary The Concessions Lead is responsible for overseeing the food & beverage serving of guests at various concession stands, bars, and portable food & beverage locations before, during and after events. The Concessions Lead must be personable and able to work in an ever-changing fast-paced environment. The Concessions Lead will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory and special events. The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need. This role will pay an hourly rate of $15.00 and is tip eligible Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until April 10, 2026. About the Venue At Missouri State University , OVG's hospitality division fuels the energy behind every game, concert, and performance across five incredible venues. From the roar of the crowd at Plaster Stadium and Great Southern Bank Arena to the elegance of Juanita K. Hammons Hall and the excitement at the Betty and Bobby Allison North and South Stadiums, no two days are the same. Together, these venues host everything from Bears athletics and national touring acts to Broadway shows and community celebrations — all powered by a passionate team dedicated to creating memorable guest experiences. If you thrive in a fast-paced, team-oriented environment where hospitality meets entertainment, this is where you’ll want to be.

Requirements

At Least 1-2 years’ experience working in a food & beverage environment
Must be 21 years of age or older
Ability to lead a team of concession workers while monitoring stand operations
Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
Ability to speak, read and write in English
Ability to work well in a team-oriented, fast-paced, event-driven environment
Possess valid food handling certificate or alcohol service permit if required by state or federal regulations
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory

Responsibilities

Ensure proper set-up of all concession’s locations prior to doors.
Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
Training new & current employees regarding property procedures & best practices.
Willing to cover/back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents.
Relays safety/health issues to management immediately.
Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
Responsible for supervising the service of beverages to guests including alcoholic beverages.
Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
Recommend certain dishes and identify ingredients or explain how various items on the menu are prepared.
Maintains sanitation, health and safety standards in work areas.
Must show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean prior to the start of the event.
Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
Enforces all company policies and procedures.
Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR-related paperwork.
Assists Management team with projects including training, inventory and special events.
All other duties as assigned by the managers and supervisors