AVA Concessions Bartender

Casino Del Sol • Tucson, AZ

2d

About The Position

Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard
of guest service

Requirements

• Must be 19 years of age.
• Must either possess or obtain a valid Alcohol Awareness card within three (3) months of employment.
• Must be able to work special events at AVA.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid non-gaming license.
• Knowledge of applicable health standards and workplace safety procedures.
• Knowledge of applicable laws and regulations as well as the Tribal Enterprise Division’s internal controls, policies, and procedures.
• Organizational, planning, and time management skills.
• Effective communication skills.
• Skill in working courteously with the public as well as developing and maintaining strong working relationships.
• Ability to learn to operate a point-of-sale system.
• Ability to work effectively in a team environment with minimal supervision.
• Ability to cheerfully handle stress in a fast paced environment.
• Ability to effectively multitask.
• Ability to perform mathematical computations pertaining to the position.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.

Nice To Haves

• Bartending, guest service, and money handling experience.
• Bilingual (English/Spanish)

Responsibilities

• Offers warm and sincere welcome/farewell to guests using a guest’s name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Serves beer and non-alcoholic drinks to guests.
• Rings drink orders into point-of-sale system immediately, collecting money for drinks served, and making change.
• Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
• Teams with others to maintain an effective atmosphere and an efficient beverage service.
• Ensures cleanliness of the concessions area.
• Complies with state alcohol server requirements.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures personal appearance is clean and professional.
• Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
• Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Demonstrates positive, interpersonal skills with guests and team members.
• Functions as a supportive team member during shifts.
• Performs other job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed