Computer Support Tech I
About The Position
Our Computer Support Tech I performs installs and configures hardware and software on computer equipment; promote effective use of technology by City Employees; provide technical assistance and operational support with hardware and software: and, provide a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem-solving skills. The salary range for this position is $25.76 - $36.07 per hour with a hiring range of $25.76 - $30.92 , depending on qualifications and experience. This opportunity will be available to applicants until Friday, March 20, 2026, 12:00 P.M. M.S.T. A current resume is required, and a cover letter is preferred. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions: Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicates with end users through the entire issue resolution process. Provide end user education/training on computer hardware, software and mobile devices when necessary. Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds. Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals. Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition. Surplus old equipment, such as printers and PCs. Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements. Ensure compliance with all software copyright and license regulations on City computers and mobile devices. Visit City sites when necessary to resolve support issues. Other Job Functions: Performs other duties as assigned. Job Level and Management Expectations: There are no supervisor/manager expectations for this role.
Requirements
- High School Diploma/GED
- 1 Year professional work experience supporting, coordinating, and problem-solving PC hardware, Windows-based software and windows operating systems in a networked environment.
- Must possess A+ Certification or have ability to obtain within 90 days of hire.
- Must possess a valid driver’s license.
- Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem solving, and exhibit patience and understanding when dealing with stressful situations.
- Working knowledge of the current Microsoft Windows operating system.
- Familiar with computer hardware and software installation techniques and troubleshooting.
- Basic networking knowledge and troubleshooting skills.
- Ability to prepare and maintain accurate records.
- Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to manage daily activities for the purpose of achieving maximum productivity.
- Ability to plan, prioritize, and/or delegate in order to accomplish short and long term goals.
- Ability to identify potential conflicts that impact commitments.
Responsibilities
- Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies.
- Clearly communicates with end users through the entire issue resolution process.
- Provide end user education/training on computer hardware, software and mobile devices when necessary.
- Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
- Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
- Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
- Surplus old equipment, such as printers and PCs.
- Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
- Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
- Visit City sites when necessary to resolve support issues.
- Performs other duties as assigned.
Benefits
- Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
- A Dedicated, exclusive Employee Health and Wellness Center
- Discounted Chilson Center passes
- Paid vacation, holidays, floating holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- A Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Tuition Reimbursement
- Employee Referral Program
- Personal and Professional Development opportunities
- Employee Recognition Program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
