Computer Support Specialist Sr.

The GEO Group•Boulder, CO

About The Position

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities. Summary Assists internal and external end-users with computer hardware and software issues, including printers, routers, network, and MS office applications. Provides Tier one support for internal Company business applications, such as Kronos and Good for Enterprise. Refers more complex issues to Systems Administration for Tier two and three support

Requirements

High School Diploma or GED required.
Bachelor’s Degree in Information Systems or related field preferred.
Five to seven (5-7) years experience in Windows or Server network environments.
Five to seven (5-7) years experience providing remote customer support/helpdesk.
Excellent interpersonal and communication skills with employees and customers at all levels.
Excellent customer service and troubleshooting skills.
Working knowledge of past and current versions of MS Windows Desktop Operating Systems.
Working knowledge of computer systems to provide troubleshooting and support.
Working knowledge of networks, and networked printers.
Flexibility and the ability to adapt to changing priorities.
Basic project management skills.
Current Driver’s License and the ability to safely operate a motor vehicle required for travel.
United States citizenship required.
Ability to pass a federal background check and obtain a suitability determination.
Ability to work with computers and the necessary software typically used by the department.

Responsibilities

Upgrades, repairs and rebuilds laptop and desktop computers as necessary.
Administers MS Exchange and Active Directory; sets up new accounts for internal and external customers, and resets passwords when necessary.
Assists internal customers with all areas of LAN/WAN applications.
Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers.
Responsible for ordering hardware and software for new field offices.
Visits remote offices as requested to help with issues in the office.
Responsible for setting up new offices as they open, to make sure they conform to the standards in place.
Sets up POS printers for remote offices to allow custom applications.
Creates and maintains all installation instructions for software applications.
Performs basic troubleshooting of TCP/IP networks when necessary.
Supports installs, upgrades and repair of Android and IOS devices for upper level management.
Serves as a mentor for lower level Computer Support Specialists to provide guidance on job tasks such as troubleshooting issues and project management.
Answers Help Desk phone and logs tickets.
Performs other duties as assigned.