Computer Support Analyst I

Netrix Global • Chicago, IL

5d • Onsite

About The Position

This Computer Support Analyst I position is located in Chicago, IL 60614 of the United States. Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst I , you will play a crucial role in provide timely and accurate technical support to internal employees and client employees; answer questions or resolve computer problems for clients in person, via telephone, or from remote location. Help concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.

Requirements

• 2 plus years of proven experience as a Computer Support Analyst or similar role as minimum
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of computer systems, hardware, and software applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively within a team environment.
• Strong analytical and problem-solving skills.

Nice To Haves

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Responsibilities

• Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
• Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
• Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
• Perform daily follow up on all assigned open incidents
• May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Train users in the proper user of hardware and software
• Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
• Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)
• Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
• Develop, document and communicate procedures to resolve user problems
• Participate in internal and client projects as required
• Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users
• Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
• Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
• Attend staff and client meetings as required
• Participate in mandatory on-call rotation if required
• Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.

Benefits

• We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level