Computer Specialist Senior Tier II

CACI International • Washington, DC

23h • Onsite

About The Position

Join the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a crucial role in maintaining and optimizing our cutting-edge technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing your career in IT support and management. Position is onsite 0600 - 1800 Hours - Shift work! Travel is involved.

Requirements

• Must be an US Citizen and pass OBIC Criminal Check
• Bachelor's Degree in Computer Science, Information Technology, or Engineering (or equivalent experience)
• 5+ years of experience in a similar IT support role
• Proficiency with Microsoft Windows 11, Microsoft Office 365, and Exchange/Outlook
• Strong troubleshooting and problem-solving skills for hardware and software issues
• Experience with trouble-ticketing systems
• Excellent communication skills, both verbal and written
• Ability to lift up to 50 lbs

Nice To Haves

• Experience supporting local and wide area networks
• Familiarity with mobile platforms and tablet devices
• Knowledge of IT asset management practices
• Experience providing remote technical support

Responsibilities

• Implement, maintain, and troubleshoot desktop, laptop, and tablet systems across the USCP's distributed computer environment
• Install and configure hardware, software, and peripherals for networked and stand-alone environments
• Provide expert technical support and guidance to USCP users on various computer systems and software
• Manage the lifecycle of computer equipment, including preparation for reuse, refresh as part of the Capital Equipment Refresh Program (CERP), and proper disposal
• Administer and test standardized hardware, software, and network configurations
• Coordinate equipment relocation during office moves

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level