Computer Repair Technician Tier 2 (Temp to Perm)

PlanITROI•Youngsville, NC

4d•$17 - $18•Onsite

About The Position

Since 2001, PlanITROI has been providing global reverse logistics, IT Asset Disposition, and Asset Recovery Services for OEMs, retailers, enterprises, education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning our clients returned, retired, or idle IT devices, laptops, PCs, smartphones, and tablets, etc., into re-certified, affordable technology solutions sold directly and through the largest retailers in the world! Position Overview: PlanITROI is actively seeking a Tier 2 Repair Technician for a temp-to-perm position with the possibility of full-time conversion after a successful evaluation period. This role is responsible for performing advanced diagnostics, repairing a variety of devices, and supporting production goals within a fast-paced repair environment. This role is ideal for individuals who excel at technical problem-solving, maintain high accuracy, and thrive in a production-driven workflow. Days/Hours: 7:30 AM -4:00 PM Rate: $17-$18

Requirements

Strong hardware and operating system troubleshooting skills, with the ability to diagnose issues on desktops, notebooks, Chromebooks, tablets, and phones
Ability to perform advanced diagnostics, including motherboard, power, and system board level troubleshooting
Experience configuring and upgrading Apple and Windows devices; familiarity with enterprise grade hardware is required
Proficiency with firmware and BIOS upgrades across multiple device types
Ability to reconfigure systems to meet specific customer or client specifications
Capability to evaluate assets and assist with determining appropriate disposition paths (repair, sell as-is, wholesale)
Ability to work independently in a fast-paced environment, managing workflow with minimal supervision
Experience supporting inventory accuracy, asset tracking, and ERP data entry
Consistent ability to follow repair SOPs, production processes, and documentation standards
Ability to identify recurring hardware failure trends and report insights to leadership for continuous improvement
Proven ability to collaborate with the production team to achieve daily throughput goals
Strong attention to detail and ability to document repair results, configurations, and component changes accurately
Ability to maintain compliance with internal standards and quality expectations
Comfort with ERP systems and repair documentation tools for accurate tracking
Ability to lift up to 50 lbs. and stand/walk for extended periods
Ability to maintain a clean, organized, and safe repair workstation
Reliability, punctuality, and a team first attitude to support departmental goals

Responsibilities

Perform advanced diagnostics on desktops, notebooks, Chromebooks, tablets, and phones
Troubleshoot motherboard, power, and system board-level issues
Configure and upgrade Apple and Windows devices
Perform firmware and BIOS upgrades
Reconfigure systems to meet specific customer requirements
Evaluate assets and assist in determining disposition (repair vs. sell as-is vs. wholesale)
Support inventory accuracy and ERP system tracking
Collaborate with the production team to hit daily throughput goals
Identify recurring failure trends and report to leadership