Computer Operator

Kyndryl•Boulder, CO

21h•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are seeking a dedicated and skilled Representative, Computer Operators to join our team in Boulder, Colorado. This is a full-time, onsite role that requires the candidate to work on a 24x7 support schedule, including any shift, weekends, and holidays. The ideal candidate will be responsible for executing changes, handling and resolving incidents, monitoring, tracking, and reporting on the health, performance, system failures, and system availability. As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Requirements

At least 2 years’ experience in an Operations environment
At least 2 years’ hands-on experience working with Windows and Office products, including Word, Excel and Teams
Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.
Must be able to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
Candidates will be required to pass stringent background checks
Candidate should have working knowledge of Network fundaments such as Routers, Switches and Circuits.

Nice To Haves

Working knowledge of the Major Incident process
Working knowledge of the Problem and Change processes
Experience with one or more of the following:
Access Credentials and Entitlements System (“ACES”), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection (“DLP”)
Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity
GitLab / GitHub, Grafana, Infoblox internet protocol administration (“IPAM”), Jenkins, Jira/Rally
Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager (“PSM”)
PuTTy / Secure CRT, Secure Virtual Desktop
ServiceNow/Configuration Management Database (“CMDB”)
SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console

Responsibilities

Resolve client issues via Service Now ticketing utilizing knowledge base articles.
Monitor, track, and report on the health, performance, system failures, and system availability.
Monitor for abnormalities to include unusual compute and resource utilization that detect potential indicators of compromise, performance issues, or misconfigurations.
Monitor and alert on infrastructure, system, service, and tool events.
Create and continuously assess monitoring, corollary alerting, and notification of incidents or issues to minimize event impact and increase remediation and service restoration times.
Continuously monitor the health and performance of systems via real-time dashboards tracking availability, uptime, capacity, utilization, and integrated third-party data. Metrics include, but are not limited to, items listed in the cost metrics listed above.
View overall system health dashboard and send communications based on system health to product teams for any non-green status.
Complete Router refresh and installs as required
Complete Circuit migrations as required

Benefits

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

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