Computer Operator II

State of Maryland•Baltimore City, MD

15d•Onsite

About The Position

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. IT Computer Operators are considered essential personnel, and in the event of a state of emergency are expected to report to their assigned duty stations. After an approximate 2 to 3 month training period, the candidate will be assigned a permanent night shift.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Two years of experience operating multipurpose, multi-tasking computer systems.
The hired candidate will be required to work a non-standard five-day work shift which will include evenings, overnights, weekends and holidays. The work schedule will be 5:30 pm - 2:00 am.

Nice To Haves

Experience working without direct or immediate supervisor support.
Experience comparing and balancing numbers between various financial reporting systems.
Possess a minimum of fifteen credits in computer operation or are currently working towards an IT or related field college degree.

Responsibilities

The Operations Team supports the game operations by participating in all draw games, including but not limited to the multi-state games such as Powerball/Double Play, Mega Millions and Cash4Life, as well as in-state games such as the Pick 3, Pick 4, Pick 5, Multi-Match, Cashpop and Bonus Match 5.
The Operations Team utilizes the Internal Control System (ICS) to verify game and report integrity, and to balance and report the sales and prize winning ticket data and payouts.
They also monitor the running of the ICS environment and report any issues to their supervisor and to the Systems Administrator.
Perform transaction balancing for current and future draw games.
Communicate via telephone, email or chat with the Multi-State Lottery (MUSL) staff members, the Virginia Lottery, and/or the Ohio State Lottery as needed for multi-state draw results, sales & winner reporting, and updates.
Input data into the MUSL FLEX and VA Lottery's Multi-State Settlement (MMS) systems.
Balance online vendor data to the Internal Control System (ICS) reports.