Computer Operator I

Koniag Government Services, LLC•Gallup, NM

22d

About The Position

Koniag Advisory Business Solutions, a Koniag Government Services company, is seeking a Computer Operator I to support KABS and our government customer at the Gallup, NM 87301. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Advisory Business Solutions is seeking seasoned full time Computer Operator who focus on excellence to join our team supporting the Indian Health Service, Gallup NM Area Office. Successful candidates have strong analytical and troubleshooting skills, work independently or in a team, are effective communication with non-technical users, manage multiple tasks to completion, have customer-focused mindset with proactive engagement, maintain confidentiality and follow security protocols. In this role, you serve as an I/T technical specialist on all automated systems utilized throughout the Area and program in an enterprise Active Directory environment. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems. Hours: While work hours for certain task assignments may vary depending on the requirements of the assigned work and department, in general, the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures. Travel: Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC’s Fleet Management.

Requirements

Candidates should have 2–4+ years of progressively responsible experience providing technical support in a similar environment, including:
Experience in federal, tribal, or healthcare IT environments.
Experience supporting specialized enterprise systems such as Financial or accounting systems (e.g., UFMS)
Proficiency with:
Windows 10/11 OS
Microsoft Office 365
Active Directory user and computer support
Basic network troubleshooting
Malware removal tools
Imaging and configuration tools
Ability to use and interpret:
Diagnostic equipment
System logs
Hardware/software reference materials
Technical Support & Troubleshooting:
Hands-on experience supporting:
Desktops, laptops, tablets, phones
Thin clients and peripheral devices
Video conferencing systems
Printers, scanners, and networked devices
Proven ability to diagnose and resolve:
Windows OS issues
Microsoft Office and productivity software errors
Hardware failures and component replacements
Application conflicts, device driver issues, and system faults
Experience using diagnostic software, reference tools, and imaging tools.
Enterprise Systems & Networking:
Direct support experience in an Active Directory environment, including:
User account support
Workstation group policies
Basic permissions troubleshooting
Basic understanding of:
TCP/IP fundamentals
Network interface card (NIC) configuration
Client/server applications
Virus detection and removal
Experience installing, configuring, and upgrading operating systems.
Customer Service & User Support:
Experience receiving, documenting, and tracking help desk tickets.
Experience performing:
New user onboarding and orientation
Informal training on system use and best practices
Support for software installations and hardware setup
Proven ability to interact effectively with:
End users
Government representatives
Vendors and warranty providers
Other IT support personnel
Hardware Installation & Maintenance
Experience performing:
Component upgrades (RAM, processors, storage)
Installation of interface and enhancement cards
Hardware testing and validation before deployment
Warranty validation and vendor coordination
Experience supporting multi-platform hardware in structured IT environments.
Software Installation & Configuration
Skilled at installing and configuring:
Windows workstation operating systems
Standard office software suites
Security settings and workstation hardening measures
Device drivers for diverse hardware platforms

Nice To Haves

CompTIA Security+
Microsoft Modern Desktop Administrator (MD-100/MD-101)
ITIL Foundation
Cisco CCNA (entry-level networking)
Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or related discipline.
Coursework or certification training in:
Operating systems (Windows desktop/server)
Networking fundamentals
Cybersecurity basics
Knowledge of DoD, IHS, or federal IT security standards.
Experience participating in major fielding activities or technology rollouts.

Responsibilities

Receives requests for the resolution of hardware or software problems that may require in-depth research.
Analyzes customer problems and researches for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
Provides technical assistance to current and potential users so that information technology systems have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.
Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consults with customers regarding potential system or program upgrades.
Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client-server software.
Uses detailed reference material, sophisticated diagnostic equipment, and complex diagnostic software to identify and resolve internal system and network conflicts.
Removes and replaces defective hardware components; installs network/peripheral device interface cards. Performs upgrade of hardware to include processors, memory, fixed storage, and installation of network interface cards (NICs) or enhancement cards.
Installs and configures workstation or network operating systems and application software on a wide range of configurable information systems devices.
Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
Configures workstation security parameters.
Troubleshoot and correct software problems to include resolving conflicts between applications, hardware, and/or device conflicts, and operating system faults.
Detects and removes computer viruses. Restores and repairs damaged critical data files.
Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
Performs operational tests on equipment in test array or operational configuration before issue or installation to ensure proper operation and absence of hardware, software, device, or network conflicts.
Captures, maintains, and tracks warranty data for all fielded systems, advises other support personnel of warranty status, and interfaces with vendors to request and monitor warranty work.
Maintains the customer service database for all service requests.
Documents and enters all requests for advice and assistance in the customer service database.
Receives, analyzes, assigns control numbers, and tracks to resolution all customer requests.
Provides familiarization training for users of new equipment and software as required.
Interface with Government employees, other contractors, and other organizations.
Performs other duties as assigned.