Compliance Manager

Capital Vacations • Myrtle Beach, SC

1d

About The Position

Why Capital Vacations? At Capital Vacations, we offer access to 90+ exclusive club destinations and thousands of partner resorts worldwide. Were one of the fastest-growing brands in vacation ownership and we reward performance aggressively.

Responsibilities

• Monitor and Enforce Sales Compliance Policy
• Manage Corrective Action Process for Sales (Performance and Compliance)
• Sales Performance for VPG will be owned by this position
• Work with Reporting (Sue Socrates)
• Own the process to ensure Performance CAs and Coaching notes are returned on time every month.
• Progressive Compliance Corrective action will be tracked and administered
• Work Maria Kalbers Team to Investigate Allegations
• Customer Resolutions - Contact customers with Resolution Team to resolve customer satisfactions issues.
• Track responses from the sites
• Create and manage a progressive tracking system for compliance allegations, Non-Negotiable Violations, mis-rep cancels, and progressive corrective action by rep
• Review QA Closings/Manage Provana program
• Review results of individual QA Closings
• Provide findings to Dir Compliance in order to coach and Train the QA Teams regularly; also doing 1-1 coaching for QAs in need of improvement
• Review weekly reporting for any Capital Sales exceptions (Downpayment/Discounts/ETC).
• Focus on driving results (Rescission / Mis-Rep Cancel / Provision) by managing daily activity and inspecting process execution
• Manage the Training and Development Process of the QA Team
• Create Refine and Manage QA Performance Reporting
• Focus on Capital Sales refinement to create better automation and remove certain aspects that lead to intermittent errors and suspense issues
• Refine other processes within the department to create further efficiency and accuracy in the back of the house operation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed