Compliance Manager

Capital VacationsMyrtle Beach, SC
1d

About The Position

Why Capital Vacations? At Capital Vacations, we offer access to 90+ exclusive club destinations and thousands of partner resorts worldwide. Were one of the fastest-growing brands in vacation ownership and we reward performance aggressively.

Responsibilities

  • Monitor and Enforce Sales Compliance Policy
  • Manage Corrective Action Process for Sales (Performance and Compliance)
  • Sales Performance for VPG will be owned by this position
  • Work with Reporting (Sue Socrates)
  • Own the process to ensure Performance CAs and Coaching notes are returned on time every month.
  • Progressive Compliance Corrective action will be tracked and administered
  • Work Maria Kalbers Team to Investigate Allegations
  • Customer Resolutions - Contact customers with Resolution Team to resolve customer satisfactions issues.
  • Track responses from the sites
  • Create and manage a progressive tracking system for compliance allegations, Non-Negotiable Violations, mis-rep cancels, and progressive corrective action by rep
  • Review QA Closings/Manage Provana program
  • Review results of individual QA Closings
  • Provide findings to Dir Compliance in order to coach and Train the QA Teams regularly; also doing 1-1 coaching for QAs in need of improvement
  • Review weekly reporting for any Capital Sales exceptions (Downpayment/Discounts/ETC).
  • Focus on driving results (Rescission / Mis-Rep Cancel / Provision) by managing daily activity and inspecting process execution
  • Manage the Training and Development Process of the QA Team
  • Create Refine and Manage QA Performance Reporting
  • Focus on Capital Sales refinement to create better automation and remove certain aspects that lead to intermittent errors and suspense issues
  • Refine other processes within the department to create further efficiency and accuracy in the back of the house operation
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