Compliance Manager

TX-HHSC-DSHS-DFPS • Austin, TX

9d • Hybrid

About The Position

The State Supported Living Center (SSLC) Compliance Manager, under the direction of the Director of Quality Improvement for SSLCs, is responsible for statewide compliance review operations and planning, with extensive latitude for independent judgment relating to complex issues. This position performs complex managerial work leading the day-to-day operations and activities of the Compliance Unit, which includes State Review activities at the SSLCs and systemwide service improvement initiatives. Work involves establishing goals and objectives, participating in division-wide process development, reviewing guidelines, procedures and regulations relating to the oversight and monitoring of SSLCs throughout the system and relating to system initiatives and improvements. The Compliance Manager oversees activities to ensure compliance with state and federal regulations and identify the potential impact of program changes related to established compliance systems. The Compliance Manager establishes priorities, standards, and measurement tools for determining progress in meeting ICF/IID requirements and statewide quality standards. Leads the State Review Governance Committee. Oversees the development, preparation, and presentation of activity and status reports to SSLC division management and agency leadership. Responsibilities also include identifying systemic issues, analyzing and evaluating program operations and procedures, and presenting recommendations for compliance improvement or implementation to the Director of Operations and the Associate Commissioner for SSLCs. The Compliance Manager interfaces with subject matter experts to develop systemic approaches to improve service delivery. This position oversees the production of State Review reports as well as the training of State Reviewers and establishment of interrater agreement.

Requirements

• Bachelor’s degree from an accredited college or university with at least one year of ICF-IID experience OR Associate’s degree with three years of ICF-IID experience.
• Experience evaluating compliance with administrative and programmatic requirements, policies, and guidelines.
• Experience translating highly technical information into understandable and concise documents and presentations for agency executives, elected officials, and the public.
• Experience with Word, Excel, and other Microsoft Office products.
• Willingness to travel to SSLCs 20% of the time.
• Experience supervising staff in program or operations in health and human services delivery.
• Experience with quality assurance operations and planning.
• Knowledge of agency policy and procedures, ICF/IID rules and regulations, and other relevant operational laws and regulations.
• Ability to apply and interpret policies and procedures.
• Ability to develop and present information verbally and in writing. Ability and experience developing innovative and effective solutions to resolve complex compliance delivery challenges.
• Knowledge of management tools, techniques, and processes.
• Knowledge of the principles and practices of management of local, state and federal laws and regulations relevant to ensuring quality services for people with intellectual and developmental disabilities.
• Knowledge and experience in compliance implementation and evaluating the effectiveness of management plans, operational improvement plans, and corrective action plans.
• Experience in identifying problems, evaluating alternatives, and implementing effective solutions. Experience and skill in complex program evaluation and monitoring in a large governmental organization. Ability to develop effective working relationships both within and external to the organization.
• Experience in providing leadership in a public service organization.
• Skill in planning, prioritizing, implementing, supervising and evaluating the work of program and management support staff.
• Ability to analyze facts and devise solutions to administrative problems, including budget administration. Knowledge and ability to comprehend data tracking systems and identify trends.
• Ability to exercise independent judgment in assessing the urgency of situations and of action needed for resolution.
• Skill in operating computers and applicable software.

Responsibilities

• Performs complex managerial work leading the day-to-day operations of the Compliance Unit which includes State Review activities at the SSLCs, carrying statewide implications to ensure agency vision related to compliance requirements are developed and implemented in an effective and efficient manner. These activities include monitoring functions and complex tools that relate to ICF/IID findings and State Review monitoring findings and recommendations.
• Supervises, assigns, prioritizes, and evaluates the work of two Review Compliance Coordinators, one State Review Coordinator, and one Program Specialist in the Compliance Unit to meet established goals, and makes changes in assignments as needed.
• Monitors and oversees the development of compliance program standards and monitoring tools utilizing complex trend analysis resulting from the evaluation of SSLC program activities. Leads the State Review Governance Committee and manages the State Review schedule and logistics.
• Oversees the development of strategic and operational goals and objectives for innovative and effective improvement in delivery of services at the SSLCs and establishes processes which facilitate accountability, compliance, and provides meaningful feedback to stakeholders on progress toward the achievement of goals and objectives.
• In coordination with the Associate Commissioner of SSLCs and the Director of Quality Improvement, the Compliance Manager may conduct presentations and provide information while representing the agency at meetings with external stakeholders, contractors, and legislators.
• Oversees the production of State Review reports. Oversees the training of State Reviewers to establish interrater agreement, write reports by established deadlines, and respond to report feedback from SSLCs. Communicates and collaborates with stakeholders regarding the status of State Review schedules and State Review changes.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager