Compliance Manager

Mcleod Centers for Wellbeing • Charlotte, NC

15h • Hybrid

About The Position

At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope rooted in equity, education, and evidence-based practice for all communities. Founded in 1969 in Charlotte, North Carolina, McLeod has grown into one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment through long-term recovery support, we are committed to compassionate, ethical, and compliant care.

We are currently seeking a Compliance Manager to support and strengthen our organization’s commitment to regulatory excellence and quality care.

Requirements

• High school diploma or equivalent with 5+ years of progressively responsible experience in clinical compliance reviews
• OR bachelor’s degree with 2+ years of related experience, preferably in a nonprofit or healthcare setting.
• Prior experience supervising staff within a clinical or compliance setting is required.
• Proficiency in Microsoft Office tools, including Outlook, SharePoint, OneDrive, and Teams.

Nice To Haves

• No certification required; quality or compliance-related professional certification preferred.
• Strong problem-solving skills with the ability to analyze complex information and manage sensitive or emotional situations.
• Excellent interpersonal skills with a strong commitment to confidentiality and professionalism.
• Clear and effective verbal and written communication skills.
• High attention to detail and accuracy in documentation.
• Sound judgment and ethical decision-making aligned with organizational values.
• Strong planning, prioritization, and time-management abilities.

Responsibilities

• Assist in directing the daily operations of the Compliance Department, ensuring adherence to federal, state, and accreditation standards.
• Oversee the hiring, training, and ongoing professional development of Clinical Compliance Department staff.
• Conduct clinical compliance audits, including patient record reviews, incident reporting, and collection of feedback from persons served.
• Analyze audit findings to identify trends, risk areas, and opportunities for improvement; prepare reports and recommendations for leadership.
• Provide guidance to agency staff on records management, confidentiality, and responding to record requests.
• Perform routine incident reporting and support incident management processes.
• Distribute monitoring results to key stakeholders and track documentation of corrective actions and follow-up.
• Participate in internal review meetings and clinical compliance-related committees.
• Assist with the development, review, and maintenance of internal policies and procedures to ensure compliance with HIPAA, 42 CFR Part 2, and other healthcare and behavioral health regulations.
• Maintain a working knowledge of applicable regulations, accreditation standards, and service definition requirements.
• Coordinate activities related to the Hazard Communication Program to support OSHA compliance.
• Serve as back-up support to the Director of Compliance.
• Act as liaison with regulatory and accrediting bodies.
• Serve as Co-Chair of the Physical Plant and Safety Committee.

Benefits

• Hybrid Work Flexibility to support work-life balance.
• Professional Development Opportunities through ongoing education and training.
• Mission-Driven Impact by supporting high-quality, compliant care for vulnerable populations.
• A collaborative and safety-focused work environment committed to employee wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees