Compliance Manager

Citizens Bank

126d • $110,000 - $120,000

About The Position

Are you passionate about data privacy and ready to grow your career in risk management?

Join us as a Privacy Risk Professional and play a pivotal role in strengthening our enterprise privacy and compliance efforts. You’ll help drive Citizens’ customer-first, innovation-driven growth by identifying, assessing, and managing privacy risks across business lines. This role offers valuable exposure to financial institution operations, laws and regulations, cybersecurity, and data protection practices.
As a Privacy Manager, you’ll execute our Privacy Office strategy to ensure compliance with Citizens policies and evolving privacy laws and regulations. You’ll champion Privacy by Design (PbD) across the organization, leveraging your technical skills and data-driven mindset to build dashboards, analyze metrics, and support strategic decision-making. Bonus points if you bring a great sense of humor—we value personality as much as professionalism!

Requirements

• 2+ years of experience in privacy or related risk domains
• Strong understanding of privacy risks in banking and experience building privacy programs
• Ability to interpret and apply privacy laws and policies to real-world scenarios
• Detail-oriented and thorough in handling sensitive data
• Excellent communicator who can simplify complex privacy concepts
• Collaborative team player open to feedback and cross-functional work
• Independent self-starter who can prioritize and execute tasks with minimal oversight
• Critical thinker with strong problem-solving and risk assessment abilities
• Technically proficient in Microsoft Excel (pivot tables, VLOOKUP, formulas, visualization)
• Proficient in Microsoft Office suite
• Bachelor’s degree required

Nice To Haves

• Experience with marketing/ad tech privacy risks preferred
• Familiarity with consent and preference management laws preferred
• Incident response experience, including investigations and notifications, is a plus
• Legal research skills preferred
• Experience with tools like OneTrust, Tableau, Python, Gen AI, SQL is preferred
• Comfortable working with large datasets and using data to drive decisions
• IAPP certification strongly preferred
• CISSP/CISA certification welcomed
• AWS Cloud Practitioner certification welcomed
• AI governance certification welcomed

Responsibilities

• Collaborate with business lines to identify, mitigate, and escalate privacy risks
• Conduct privacy vendor assessments with internal stakeholders and third-party teams
• Implement Privacy by Design practices to proactively address privacy risks
• Drive cross-functional strategies to ensure compliance with Citizens policies and current/future privacy laws
• Provide guidance and challenge to business units on privacy-related risks
• Assess privacy controls for compliance with laws, regulations, and internal policies
• Perform independent risk assessments across regulatory frameworks (GLBA, GDPR, CCPA, COPPA, TCPA, CAN-SPAM, etc.)
• Complete Privacy Impact Assessments for new initiatives and products
• Support investigations and remediation of privacy incidents
• Design and analyze key risk and performance metrics to identify trends and measure program effectiveness
• Partner with Second Line of Defense teams to enhance risk culture and control effectiveness
• Contribute to the development and continuous improvement of the Privacy Program
• Use data analytics tools to manage privacy-related data and generate actionable insights

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
• Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees