Compliance Manager

Intermex Wire Transfer•Miami, FL

About The Position

The Senior Manager, Financial Intelligence Unit (FIU) plays a critical leadership role in safeguarding the organization and the financial system from illicit activity. This individual is responsible for overseeing and continuously enhancing the company’s investigative and suspicious activity reporting framework, ensuring alignment with evolving regulatory expectations and industry best practices. The role requires a strategic and risk-based approach to identifying, assessing, and mitigating financial crime risks across the organization’s products, channels, and geographies. As a key leader within the Compliance function, the Senior Manager will drive operational excellence within the FIU, foster a strong culture of compliance and accountability, and partner cross-functionally to strengthen the organization’s overall financial crime risk management program.

Requirements

4 year college degree preferred
At least five (5) year experience in the field or related area.
BSA/AML knowledge, CAMS or FIBA certification preferably.
Fully Bilingual with excellent written and verbal communication skills, proficiency in Excel (intermediate), Microsoft Office, and data mining. Analytical, managerial and organizational skills.
Analytical, managerial and organizational skills.
Excellent written and verbal communication skills (English and Spanish).
Minimum of 3 years of supervisory/managerial experience in BSA and AML compliance.

Responsibilities

Provide strategic leadership and oversight of the Financial Intelligence Unit (FIU), ensuring effective execution of transaction monitoring, investigations, and suspicious activity reporting.
Oversee the end-to-end investigative process, including alert triage, case development, escalation, and disposition.
Ensure the timely, accurate, and well-supported filing of Suspicious Activity Reports (SARs) in accordance with regulatory requirements.
Serve as the primary escalation point for complex, high-risk, or sensitive investigations.
Provide guidance and oversight to ensure consistency, quality, and regulatory defensibility of investigative outcomes and SAR narratives.
Ensure FIU operations are aligned with all applicable BSA/AML, FinCEN, and state regulatory requirements.
Maintain readiness for regulatory examinations, audits, and internal reviews, including supporting responses to regulatory inquiries and findings.
Ensure policies, procedures, and documentation reflect current regulatory expectations and industry best practices.
Identify and assess emerging financial crime risks, including those specific to MSB, agent-based, and cross-border remittance activities.
Develop and refine financial crime typologies and partner with monitoring teams to enhance detection scenarios and effectiveness.
Oversee quality assurance processes to ensure consistency, accuracy, and completeness of investigations and reporting.
Drive continuous improvement initiatives, including enhancements to workflows, systems, and controls to increase efficiency and scalability.
Lead, mentor, and develop FIU staff, fostering a culture of accountability, collaboration, and continuous improvement.
Establish performance expectations, provide coaching, and support ongoing training and professional development.
Partner with cross-functional teams, including Fraud, Compliance, Agent Oversight, Product, and Technology, to address risks and support business initiatives.
Provide FIU input on new products, services, corridors, and strategic initiatives to ensure appropriate risk mitigation.
Develop and deliver meaningful reporting and metrics to senior management, including trends, performance, and emerging risks.
Monitor key performance indicators such as SAR timeliness, quality, productivity, and backlog management.
Support enterprise-wide risk assessments and contribute to strengthening the overall financial crime compliance framework.