Furnish & Install Compliance Manager

The Overhead Door • Lewisville, TX

18d

About The Position

The Compliance Manager oversees all compliance requirements for the Furnish & Install (F&I) retail programs, ensuring adherence to local, state, and national regulations for licensing, insurance, EPA requirements, installer onboarding, background checks, and overall operational compliance.

Requirements

• Highly self-motivated.
• Excellent communication skills.
• Relationship-building skills.
• Well-organized and analytical.
• Strong time-management.
• Proficient in Microsoft Office.
• Leadership qualities.

Nice To Haves

• Preferred construction or compliance experience.

Responsibilities

• Licensing, Certification & Regulatory Compliance
• Maintain required local, state, and national licenses.
• Manage EPA compliance including renewals and certifications.
• Oversee contractor license renewals and dispute unnecessary requirements.
• Maintain documentation in retail partner portals.
• Support installers with licensing and certification processes.
• Monitor background check and badge compliance.
• New Installer Onboarding & Setup
• Outreach to prospective installers.
• Validate service coverage.
• Distribute onboarding package.
• Support documentation completion.
• Submit installer details to Supplier Maintenance and CFS.
• Update EBS and upload technician details.
• Damage Claims & Escalations
• Respond to claims and escalations.
• Research order history.
• Manage claim resolution pathways.
• Identify operational barriers.
• Communicate with retail partners.
• Installer Communication & Field Support
• Respond to daily installer inquiries.
• Provide support for program expectations.
• Assist with EPA/LRRP matters.
• Conduct training.
• F&I Team Operational Support
• Conduct zip code research.
• Resolve auto-assignment issues.
• Manage system updates.
• Support installer profile alignment.
• Program Audits
• Coordinate and prepare audit documentation.
• Conduct installer-facing audits.
• Store Communication
• Contact stores for updates and clarifications.
• Mass Program Communications
• Create and distribute program-wide updates.
• Compliance Data, Reporting, & Documentation Management
• Maintain records.
• Produce compliance reports.
• Update Compliance Dashboard.
• Failed Order Invoice Resolution
• Investigate failed orders.
• Resolve issues such as missing zip codes or rates.
• Customer & Retail Partner Audit Support
• Manage customer audits.
• Work with legal.
• Any additional dues that are need for proper program support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager