Compliance Coordinator

Northeastern University • Boston, MA

1d • $21 - $29

About The Position

JOB SUMMARY Reporting to the Assistant Director, the Compliance Coordinator will assist with managing employment regulation compliance for the Office of Student Employment, Graduate Assistantships & Fellowships. Crucially, the Compliance Coordinator will develop expert knowledge of federal I-9 regulations in order to oversee the compliance of all student I- 9 forms in the I-9 Service Center. This will include independently developing strategies for the entire student employment operation, running reports, delegating tasks to student staff, coordinating with faculty/staff across the University (such as other I-9 administrators and supervisors of student employees) to ensure compliance with federal regulations, and communicating key updates to colleagues and student staff as needed. They will also design and implement methodologies for the University to best guide student employees completing Section 1 of the I-9 and submitting supporting documentation, and they will oversee processing and compliance of Section 2 of the I-9 as well as any necessary follow-up. Important compliance procedures such as handling of remoteI-9 and Tentative Nonconfirmation cases will fall under this role's authority. The Compliance Coordinator will also manage all front desk procedures, including supervision, training, and evaluation of student staff; answering phones and assisting with walk-in traffic when necessary; and especially addressing escalated I-9 questions as they arise. This individual will interact with a student population from a variety of backgrounds and cultures, as well as their parents/guardians, and must maintain a patient and helpful demeanor in all communications. In addition, this position provides support to the Assistant Director in day-to-day operations as well as special projects. QUALIFICATIONS Bachelor's degree required; three to five years' experience in an office environment, preferably in an academic environment Detail-oriented professional experienced in handling a wide range of administrative tasks and confidential information Experience with I-9 processing and the federal E-Verify system is a big plus Must be willing to take initiative and address compliance issues as they arise Must stay informed of federal I-9 procedures at all times, as they will be the primary trainer on such procedures for the office Must demonstrate maturity, tact, and the ability to maintain a high level of confidentiality Willingness to assist others with a broad range of tasks, a positive mental attitude, and a sense of humor under pressure are critical Excellent written and verbal communication skills Strong time management skills and a heightened attention to detail Higher education experience and understanding of campus climate a plus This is a high-volume office that requires a resourceful, motivated individual who demonstrates follow-through Must be able to manage deadlines, work independently, and function as a solid team member Should be comfortable taking ownership of projects, but also know when to ask for help Proficiency in the Microsoft Office Suite and a high level of comfort working with technology are required Familiarity with PowerFAIDS, Adobe Acrobat, Workday, Fragomen (I-9 processing system), and/or Banner systems a plus

Requirements

• Bachelor's degree required
• three to five years' experience in an office environment, preferably in an academic environment
• Detail-oriented professional experienced in handling a wide range of administrative tasks and confidential information
• Must be willing to take initiative and address compliance issues as they arise
• Must stay informed of federal I-9 procedures at all times, as they will be the primary trainer on such procedures for the office
• Must demonstrate maturity, tact, and the ability to maintain a high level of confidentiality
• Willingness to assist others with a broad range of tasks, a positive mental attitude, and a sense of humor under pressure are critical
• Excellent written and verbal communication skills
• Strong time management skills and a heightened attention to detail
• This is a high-volume office that requires a resourceful, motivated individual who demonstrates follow-through
• Must be able to manage deadlines, work independently, and function as a solid team member
• Should be comfortable taking ownership of projects, but also know when to ask for help
• Proficiency in the Microsoft Office Suite and a high level of comfort working with technology are required

Nice To Haves

• Experience with I-9 processing and the federal E-Verify system is a big plus
• Higher education experience and understanding of campus climate a plus
• Familiarity with PowerFAIDS, Adobe Acrobat, Workday, Fragomen (I-9 processing system), and/or Banner systems a plus

Responsibilities

• Oversee compliance of I-9 Employment Eligibility forms for all NU student employees
• Design and implement an effective strategy for completion of all student I-9 forms with excellent accuracy and in a timely manner. This role will be responsible for ensuring compliance of several thousand I-9 forms annually.
• Analyze ongoing compliance by running reports within the online I-9 Service Center, following up with student employees and their supervisors as necessary.
• Seek out and take opportunities to enhance office operations for improved compliance outcomes.
• Ensure that the office accepts supporting documentation from student employees in accordance with federal regulations and office protocol, maintaining compliance and confidentiality at all times.
• Make independent judgments as to the validity of legal documents.
• Design and execute initial and ongoing training for front desk student assistants on employment paperwork from start to finish.
• Oversee high-volume document collection procedures for New Student Orientation events to ensure efficiency, accuracy, and security.
• Expertly guide student employees through any extended I-9 obligations such as remote I-9 completion, Tentative Nonconfirmation actions, and re-verification as needed.
• Supervise student staff and front desk
• Establish students' front desk coverage schedules, work assignments, training, and evaluations with the support of Assistant Director each semester.
• Delegate I-9 related tasks to student staff as necessary, providing training when needed and independently following up to provide feedback.
• Ensure all closing responsibilities are consistently completed and office is clean and secure at closing time.
• Demonstrate patience, expertise, and helpfulness in all interactions: via phone, email, and in person at our front desk.
• Ensure timely and effective response to e-mail inquiries directed to our I-9 inquiry mailbox, under this position's authority.
• Develop and maintain up-to-date and in-depth knowledge of federal I-9 regulations
• Follow/subscribe/regularly check key resources such as USCIS and E-Verify web sites, social media accounts, newsletters, and related professional associations to keep abreast of all updates in real-time.
• Design and implement strategies for educating the University community about regulations and laws.
• Advise students, parents, and colleagues (in-office, across campus, and on satellite campuses) on I-9 procedures as one of the University's foremost I-9 experts.
• Collaborate with the Office of the General Counsel as needed to ensure best practices for our office.
• Develop professional and technical knowledge by attending professional development workshops and webinars, establishing professional networks on campus and participating in professional development opportunities offered by the university and other department related organizations
• Assist with development of outreach initiatives and other special projects as needed

Benefits

• Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees