Compliance Coordinator

Protolabs•Maple Plain, MN

1d•$26 - $35•Hybrid

About The Position

Compliance Coordinator Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home. Join our team as a Compliance Coordinator! This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday. The Compliance Coordinator is responsible for supporting the regulatory compliance activities of the legal department, primarily with a focus on supporting the product stewardship program as part of a team of product stewardship representatives. This position will be responsible for reviewing and responding to customer requests for product stewardship documentation, interfacing with both internal and external customers, and working with compliance management to address those customers’ expectations on a timely and professional basis.

Requirements

Bachelor’s degree or equivalent work experience
2+ years of office support or customer service experience
Strong customer service focus, excellent interpersonal skills, and an ability to work independently and in a team environment
Excellent communication skills and strong sense of urgency
Proven ability to prioritize and complete multiple assignments
Detail-oriented
Willingness to independently search out solutions to new or unique opportunities
Flexibility to adapt to new or changing processes, policies, compliance requirements or tools
Working knowledge of product stewardship regulatory requirements such as RoHS, REACH, Conflict Minerals, a plus but not required

Nice To Haves

Proficiency in Microsoft Word and Excel
Experience with various software solutions such as Microsoft AX and Salesforce

Responsibilities

Research customer requests for regulatory compliance documentation and identify the most effective solution or response.
Generate Product Stewardship Declarations or other templated regulatory reports as needed to support customer requests.
Respond to internal and external customers with effective and timely communications and appropriate documentation.
Provide excellent customer service to internal and external customers to ensure a great customer experience, including writing and verbalizing appropriate explanations of the product stewardship program and resolving any issues, errors or discrepancies that may arise.
Analyze complex requests or complaints to determine when to escalate those situations to compliance management for further guidance.
Maintain accurate record-keeping of customer requests.
Assist in identifying and implementing new product stewardship program opportunities, policies, and processes.
Perform additional tasks or projects as assigned.