Compliance Consultant

MassMutual • Springfield, MA

16h • $69,000 - $90,500 • Hybrid

About The Position

The Agency Relations team serves as a critical link between our firm and affiliated agencies, ensuring strong partnerships, compliance alignment, and operational excellence. As an Agency Relations Specialist, you will play an integral role in supporting key processes that enhance agency engagement, streamline operations, and uphold compliance standards. You will be part of a dynamic and collaborative team that manages compliance reporting requirements for individuals associated with MML Investor Services, LLC. This includes compliance attestations, political contributions, third-party product sponsor reimbursements, MMFA agency sales campaigns, manual accounts, private securities transactions, and personal securities accounts. Additionally, you will perform moderate compliance evaluations, adjust procedures, and identify key risks. This position is based in Springfield and follows a hybrid work schedule. The Education, Policy and Agency Relations team collaborates with a variety of stakeholders to promote a culture of compliance through comprehensive education, robust policies and procedures, and seamless service delivery. By prioritizing relationship building and transparent communication, we strive to cultivate a collaborative environment that equips our customers with the knowledge, tools, and resources they need to navigate regulatory landscapes with integrity and suc cess.

Requirements

• Bachelor’s degree ; in lieu of a bachelor's degree, 1 + years of compliance or financial services experience
• 1+ years of p roficiency in Microsoft Office Suite
• Due to the nature of this position, as part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.

Nice To Haves

• Experience in agency relations
• Strong analytical and problem-solving abilities with attention to detail.
• Ability to adapt to evolving priorities and deliver in a fast-paced environment.
• Familiarity with social media monitoring tools and compliance review processes.
• Ability and willingness to develop innovative and actionable solutions.
• Skill in managing multiple and changing priorities.
• Outstanding interpersonal, negotiation, and risk assessment competencies.
• Ability to work effectively with internal clients across all levels and areas of the organization.
• Strong business acumen.
• Excellent communication and relationship-building skills with a proactive mindset.
• Ability to manage multiple priorities and work collaboratively across teams.
• Experience with case management systems (e.g., A360) is a plus

Responsibilities

• Maintain comprehensive records and reporting to support transparency and informed decision-making.
• Oversee intake mailboxes to ensure timely processing of low-risk items, create cases in A360 for complex matters, and delegate tasks effectively to maintain workflow efficiency.
• Coordinate the preparation of annual Home Office Personal Interviews, including conducting social media surveillance reviews to ensure compliance integrity.
• Collaborate on resolving escalated issues by providing research and coordination to ensure compliance with regulatory requirements and internal policies.
• Contribute to strategic initiatives that improve agency engagement, operational efficiency, and overall service experience.
• Assist i n deli vering clear, accurate , and timely communication between internal teams and affiliated agencies to support operational and compliance objectives.
• Support the creation and implementation of compliance education and resources that strengthen agency understanding and ensure adherence to regulatory standards.
• Modify procedures or processes and undert ake fact-gathering and investigation activities to monitor the effectiveness of controls.
• Support Home Office Compliance processes to ensure timely and accurate completion of regulatory requirements.

Benefits

• Regular meetings with the Agency Relations Team.
• Focused one-on-one meetings with your manager.
• Networking opportunities, including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.
• Two days annually dedicated to your professional and personal development.
• Your ethics and integrity will be valued by a company with a strong and stable ethical foundation, offering industry-leading pay and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees