Compliance Consultant
About The Position
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Compliance Consultant will be the dedicated point of contact for our clients providing support on I-9 program related questions. This role is 100% work from home position with ability to travel to client corporate sites for business reviews annually or quarterly or for optional in office learning opportunities. All travel is domestic, and not required on regular basis.
Requirements
- Bachelor’s Degree or equivalent work experience. BS in Communication, Business or a related field preferred.
- HR/TA policies and procedures, familiarity with I-9 regulations
- HRIS systems, ATS products, onboarding tools
- History of success in upselling services to existing clientele including meeting or exceeding quotas and/or annual goals
- Strong and confident board room presence and public speaking abilities
- Strong data analysis skills
- Excellent verbal, written, and interpersonal skills
- Sense of urgency to meet client and state deadlines
- Highly responsive and adaptable to evolving priorities
- Ability to work and thrive in a dynamic team environment as well as act independently
- Proficiency in Microsoft Office products (i.e. Outlook, Word, Access, Excel, PowerPoint)
- Organizational skills and strong attention to detail
Responsibilities
- Serve as primary contact for 20-30 I-9 customers, answer emails and phone calls within 24 hours, host monthly calls.
- Create and deliver organized, thoughtful, and well-designed QBRs with the objective of retaining and growing each customer in his/her portfolio with a focus on expanding the programs calculated by First Advantage
- Review I-9 program performance and key metrics and make relevant best practice recommendations to the customer to streamline hiring and support a compliant I-9 program
- Complete all tasks delegated by Managers and the leadership team in a timely and accurate manner
- Identify cross-sell/up-sell opportunities, meet or exceed upsell goal delegated by leadership.
- Achieve an average of at least 8 on the customer satisfaction survey
- Achieve a 98% or greater customer retention rate
Benefits
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
