Compliance Complaints Analyst

Global Channel Management • Raleigh, NC

15d

About The Position

Compliance Complaints Analyst duties: Support the Banks Complaint Management Department in ensuring the complaints program has connectivity across the company by supporting organizational projects designed to continue improving complaint data quality & reporting. Focused on ensuring that enterprise complaints program has connectivity across the companys diverse business units in compiling and analyzing complaint related data. Additionally, the role will support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience.

Requirements

• 8 years experience in Compliance, Legal, Audit, Banking Compliance
• Experience with data aggregation and visualization tools such as Cognos, Tableau, etc
• Prior experience with developing and implementing data management structures, documentation and technology integrations
• Able to work independently in a rapidly changing and fast-paced atmosphere
• Comfortable in communicating with senior executives and providing credible challenge as needed
• Banking industry
• Financial industry

Responsibilities

• Support the Banks Complaint Management Department in ensuring the complaints program has connectivity across the company
• Supporting organizational projects designed to continue improving complaint data quality & reporting
• Compiling and analyzing complaint related data
• Support and lead organizational projects designed to continue improving the bank's ability to continuously monitor for potential risks and opportunities to improve the customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed