Compliance Audit Supervisor (remote)

Central Research

1d•Remote

About The Position

Central Research is seeking a detail-oriented and organized Compliance Audit Supervisor to join our team. This key role manages and oversees the audit coordination process and is responsible for leading the audit coordination team and identifying, planning, conducting, managing, executing, and tracking internal and external audit activities. The Compliance Audit Supervisor will oversee all phases of the audit lifecycle, including planning and logistics, data collection, interdepartmental communication, and audit documentation. This position plays a critical role in ensuring compliance with contractual obligations as well as federal, state, and local regulations. The ideal candidate will conduct audit-related activities and lead a team of Compliance Support Specialists dedicated to audit execution and coordination, acting as a liaison between internal departments and external auditors, assisting in enhancing operational efficiency, mitigating risk, and supporting the delivery of high-quality customer experiences.

Requirements

High School Diploma
Minimum of 2 years of experience supporting or managing audits on a student loan servicing contract
Minimum of 1-year supervisory experience
U.S. Citizenship required (per contract requirements)
Ability to obtain and maintain a 5C Suitability clearance
Leadership and team management
Knowledge of regulations and audit processes
Strong communication and problem-solving skills
Working knowledge of applicable regulations, including TCPA, SCRA, FCRA, and Consumer Financial Protection Bureau (CFPB) guidelines
Strong attention to detail with the ability to manage multiple priorities simultaneously
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Ability to develop and deliver presentations to various levels of management
Effective facilitation and organizational skills • Ability to communicate effectively across all levels of the organization
Adaptability and flexibility in a fast-paced, evolving environment
Fluent in reading, writing, and speaking English

Nice To Haves

Bachelor’s degree in a related field
1+ year of supervisory experience in an audit or compliance role
3+ years of experience in an audit or compliance role supporting the student loan servicing contract

Responsibilities

Leads Compliance Support Specialists
Assigns tasks, sets deadlines, and monitors performance
Trains new employees in all audit procedures and systems
Ensures all required documents and data are prepared in advance
Conducts, coordinates, organizes, and schedules internal and external audits
Collaborates with internal teams to ensure timely and accurate data collection aligns with audit scope and objectives
Manages and maintains audit documentation, including tracking findings and storing records appropriately
Collaborates with the Director of Compliance to serve as the primary liaison between auditors and internal stakeholders to address questions and clarify processes
Analyzes audit results to identify trends, risks, and areas for improvement
Develops, tracks, and supports corrective action plans based on audit findings
Communicates audit results, insights, and recommendations to management
Prepares audit reports, dashboards, and statistical trend analyses
Participates in special reviews and initiatives to enhance customer experience
Stays current on regulatory changes through ongoing training and professional development