Compliance and Quality Specialist

GOODWILL OF SILICON VALLEY•San Jose, CA

3d•$80,000 - $85,000•Hybrid

About The Position

At Mission Services of Silicon Valley, our purpose is simple and powerful: to help people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we’ve been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility. As a team, we are committed to: Empowering one another to do our best work and grow together. Building strong partnerships and serving as a driving force for economic opportunity in Silicon Valley. Modeling teamwork, integrity, and cultural intelligence in everything we do. Acting with mutual respect—for each other, our community, and the environment we share. The Compliance and Quality Specialist plays a critical role in ensuring organizational compliance, service quality, and continuous improvement across grant-funded and accredited programs. This position supports adherence to CARF standards, funder requirements, and internal policies through routine monitoring, documentation review, desk audits, and performance analysis. The role functions as an independent oversight resource, helping to identify risks, strengthen systems, and promote accountability across programs.

Requirements

Bachelor’s degree in a related field required; equivalent experience may be considered
Experience in compliance, quality assurance, auditing, or workforce development programs preferred
Familiarity with CARF standards, grant-funded programs, or human services compliance strongly preferred
Working knowledge of case management and customer relationship management (CRM) systems, such as CaseWorthy, Salesforce, HMIS, and similar platforms
Ability to review, validate, and analyze data within CRM systems to support compliance monitoring, reporting accuracy, and performance analysis
Experience identifying data quality issues and supporting corrective actions to improve data integrity and consistency
Strong analytical and problem-solving skills with attention to detail and accuracy
Excellent written and verbal communication with ability to explain complex concepts to diverse audiences
Project management skills with ability to manage multiple deadlines and priorities
Collaborative team player who can work effectively with program staff, leadership, and external partners
Adaptability and flexibility to work in a dynamic, mission-driven environment

Nice To Haves

Proven experience with advancing responsibilities in Quality Assurance/Compliance roles.

Responsibilities

Quality Assurance & Compliance Monitoring Conducts routine desk audits, file reviews, and documentation reviews to assess compliance with CARF standards, grant requirements, and internal policies
Identifies trends, risks, gaps, and areas for improvement related to documentation quality, service delivery, and compliance
Maintains audit tools, tracking logs, and quality monitoring reports
Supports preparation for CARF surveys, funder monitoring visits, and internal audits
Findings, Reporting, and Corrective Action Documents compliance findings clearly and consistently
Recommends corrective and quality improvement actions aligned with CARF standards and funder expectations
Tracks corrective actions and follow-up activities to completion
Communicates findings, trends, and recommendations to Grants & Compliance leadership
Performance Analysis & Continuous Improvement Supports performance analysis activities, including data review, outcome tracking, and quality improvement planning
Assists in maintaining performance analysis documentation and evidence required for accreditation and funders
Contributes to Quality Improvement Plans (QIPs) and ongoing monitoring efforts
Training & Technical Support Provides guidance and technical assistance to program staff related to documentation standards, compliance expectations, and quality improvement
Assists with staff training, coaching, and resource development related to compliance and quality assurance
Authority & Independence Has the authority to monitor, identify, and document compliance and documentation risks
Issues formal findings and recommends corrective and improvement actions, as appropriate
Communicates findings directly to Grants & Compliance leadership to ensure objectivity and accountability
Maintains independence from program supervision and fiscal processing functions
Responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either orally or in writing.