Compliance Analyst, Complaints

Current•New York City, NY

10d•$75,000 - $95,000•Onsite

About The Position

We are looking for a Consumer Compliance Analyst (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.

Requirements

You have at least two (2) years of relevant experience.
You love research; you are a great writer; you are great with data; you are fanatically detail-oriented; you hold yourself to the highest standards in everything you do; you are excited to learn new subject matter and new technologies; you are flexible and collaborative; you embrace change; you want to be part of a team of high performers that works closely together to excel.
You are looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.

Nice To Haves

You have worked at a fintech or bank, or in law or consulting.
You are familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.

Responsibilities

Analyze communications of dissatisfaction from our customers to identify potential regulatory risk
Research individual cases
Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
Work in collaboration with other team members to escalate issues and create actionable reporting
Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.

Benefits

Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches