Complex Scheduler (Southdale Cardiology Clinic)

University of Minnesota Physicians•Edina, MN

1d•Onsite

About The Position

M Physicians' Fairview Southdale Cardiology Clinic supports a wide variety of patients with their cardiac needs, including preventative care, coronary artery disease, hypertension, heart failure, and atrial fibrillation. The clinic has a large group of providers who collaborate with RN's, clinical support staff, and scheduling staff to provide excellent patient care. Southdale was rated #1 in the twin cities for cardiac care and coronary intervention. The clinic is looking for an individual who enjoys being part of a team and has a passion for caring for patients. As a Complex Scheduler, the role involves scheduling and coordinating multiple services such as appointments, imaging, labs, procedures, surgeries, and treatments. This position requires collaboration with various departments, locations, and outside organizations to ensure services are appropriately timed, coordinated, and sequenced. The scheduler acts as a single point of contact for coordinating these services, navigates complex service protocols, and manages daily schedules for physicians across different locations.

Requirements

High school diploma or GED
Two years’ experience, in a healthcare setting/practice completing scheduling and registration of appointments, templating schedules in Epic and providing administrative medical support
Knowledge of basic medical terminology

Responsibilities

Responsible for scheduling and coordinating multiple services including but not but limited to appointments, imaging, labs, procedures, surgeries, and treatments
Collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete
Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
Follows standard processes and workflows to ensure safety and reliability
Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers
Review and respond to patient messages sent to the Epic in-box or through MyChart