Complex Scheduler (Maple Grove Cancer Clinic)

University of Minnesota Physicians•Maple Grove, MN

55d•$21 - $31

About The Position

Regardless of role, we recognize that every member of our team is vital! The Complex Scheduler is responsible for scheduling and coordinating multiple services including but appointments, imaging, labs, procedures, surgeries, and treatments. The Scheduler also collaborates with providers, clinic staff, schedulers, across multiple different departments, locations, and outside organizations (when needed) to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete.

Requirements

Highschool diploma or GED
Two years' experience, in a healthcare setting/practice:
Completing scheduling and registration of appointments
Templating schedules in Epic
Providing administrative medical support
Using basic medical terminology

Responsibilities

Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments
Accurately navigates and translates complex service protocols, tools, standard work, and information to ensure appropriate services are delivered
Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns)
Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure: Appointments, labs, imaging are prioritized and sequenced appropriately, patient has followed through on their labs, imaging, and appointments, medical records (results, office notes, etc) are received on time and available to the provider/care team
Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.
Prepares, manages, and updates the daily schedule/calendars for physicians who deliver care (procedures, surgeries, clinic appointments) at different locations such as outreach clinics, hospitals, procedure centers.
Review and respond to patient messages sent to the Epic in-box or through MyChart.