Complex Scheduler | Cancer Services

Logan Health Medical Center • Kalispell, MT

3d • Onsite

About The Position

This position performs scheduling services and administrative support to enhance the function of the assigned area(s) to provide optimal patient care and ensure a seamless patient experience. Our Mission : Quality, compassionate care for all. Our Vision : Reimagine health care through connection, service and innovation. Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Kalispell, Montana | Logan Health Medical Center Full-Time | Day Shift Join our Cancer Services team and play a vital role in supporting patients and families through some of the most challenging moments of their lives. As a Complex Scheduler, you will be a key partner in coordinating care across Hematology/Oncology, Infusion, Radiation Oncology, and Palliative Care. Your work ensures that every patient receives timely, well-coordinated services, helping create a seamless, compassionate, and supportive experience throughout their cancer journey. This role requires strong attention to detail, exceptional communication, and a deep commitment to patient-centered care. You will collaborate closely with providers, nurses, and support staff to organize appointments, treatments, and procedures that directly contribute to the quality of care our Cancer Services team delivers.

Requirements

• Strong computer skills, including Microsoft Office; ability to learn new software quickly
• Excellent organizational skills, attention to detail, and the ability to prioritize in a fast-paced setting
• Strong critical thinking skills and the ability to work both independently and as part of a team
• Excellent verbal and written communication skills
• Professionalism, tact, and the ability to manage confidential situations
• Commitment to providing compassionate service to patients and families navigating cancer care

Nice To Haves

• Minimum of one (1) of the following preferred:
• Post-secondary education or vocational training in healthcare
• Previous healthcare or customer service experience
• Knowledge of medical terminology
• Other combinations of education/experience may be considered
• Ability to accurately type 45 wpm highly preferred

Responsibilities

• Accurately schedules cancer-related services and procedures following department guidelines
• Coordinates multi-step care needs such as clinic visits, infusion appointments, radiation therapy, imaging, lab work, and surgical consults
• Ensures appointment sequencing aligns with patients’ treatment regimens (e.g., concurrent or sequential treatments)
• Provides clear, supportive communication to patients regarding exam prep, scheduling expectations, and care timelines
• Ensures all pre-procedural clearances and paperwork are completed and communicated in advance
• Works collaboratively with clinical teams to ensure availability of necessary resources, block times, equipment, and staffing
• Helps optimize efficient utilization of operating rooms, cath lab, and procedural spaces as applicable
• Maintains professionalism and calm during high volumes, urgent needs, or patient-sensitive situations
• Collaborates with Cancer Services staff and leadership to ensure smooth daily operations
• Assists with onboarding and cross-training of new team members
• Helps reduce duplicate accounts and maintains accurate databases and scheduling systems

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Paid Time Off: Generous vacation, holiday, and sick leave banks
• Retirement: 401(k) with employer matching
• Education Support: Tuition reimbursement and continuing education opportunities
• Wellness Programs: On-site fitness centers, wellness coaching, and health challenges
• Employee Assistance Program: Counseling, financial, and legal resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees