Complex General Manager

Hilton Grand Vacations•Ridgedale, MO

About The Position

Join the team at Hilton Grand Vacations as Complex General Manager for Cliffs at Long Creek, Paradise Point, and Branson Cedars. Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. What makes Hilton Grand Vacations unique? There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
3-5 years of prior General Manager experience.
5 years of management experience in a comparable property.
Demonstrated experience leading extensive food and beverage and Spa operations within a high-volume hospitality environment.
BA/BS/Bachelor's Degree

Nice To Haves

Project management experience is preferred.

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Lead an extensive Food and Beverage department with a volume in excess of $8M in revenues per year and a Spa with revenues above $1M.
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
Other duties as assigned.