Complex General Manager
About The Position
Complex General Manager – Westin & Aloft San Francisco Airport Are you a dynamic, results-driven hospitality leader ready to take on a high-impact, dual-property role? We are seeking an experienced Complex General Manager to lead the Westin and Aloft San Francisco Airport, driving performance, culture, and guest satisfaction across two distinct yet complementary brands. This is a unique opportunity to oversee a full-service and select-service pairing in one of the most competitive and fast-paced airport markets in the country. The ideal candidate brings a strategic mindset, operational expertise, and a passion for building high-performing teams while delivering elevated guest experiences.
Requirements
- Proven success as a General Manager or Complex General Manager in a full-service hotel environment
- Strong financial acumen with a track record of driving revenue, GOP, and market share
- Inspirational leadership style with a focus on culture, engagement, and retention
- Executive presence with the ability to influence stakeholders, ownership, and corporate partners
- Strategic thinker who can balance big-picture vision with hands-on execution
- Bachelor’s degree in Hospitality Management or related field preferred
Nice To Haves
- Experience overseeing multiple properties or brands strongly preferred
- Deep understanding of airport market dynamics and demand segmentation is a plus
Responsibilities
- Provide strategic and operational leadership across both properties, ensuring alignment with brand standards and ownership goals
- Drive revenue growth and profitability through innovative sales, marketing, and revenue management strategies
- Champion a guest-first culture that delivers exceptional and consistent experiences
- Lead, develop, and inspire a diverse team of leaders and associates across all departments
- Oversee all aspects of operations including rooms, food & beverage, sales, finance, and human resources
- Partner closely with ownership and corporate teams to execute business plans and maximize asset value
- Monitor market trends, competitive positioning, and demand drivers within the SFO market
- Ensure operational excellence through strong quality assurance, cost control, and performance management practices
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Executive
