Complex Claims Director, General and Auto Liability Adjuster

American International Group • Atlanta, GA

24d • Onsite

About The Position

The Complex Director within the Lexington and AIG Programs team is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. Key Responsibilities include: analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file; maintaining and managing a diary system to efficiently manage and resolve cases; communicating file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases; participating in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes. Property and casualty licenses required and must be obtained within 3 months of hire.

Requirements

• 7+ years of general and auto liability claim experience.
• Bachelor's Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision- making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Property and casualty licenses required and must be obtained within 3 months of hire.

Nice To Haves

• Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.

Responsibilities

• investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service
• prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution
• analyzing coverage
• evaluating liability and damages
• establishing accurate reserves throughout the life of the file
• maintaining and managing a diary system to efficiently manage and resolve cases
• communicating file updates and reserves to the broker, insured, and underwriter when appropriate
• attending mediations to resolve cases
• participating in roundtables to discuss reserves and strategy
• efficiently manage and resolve assigned claim inventory
• effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes

Benefits

• We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection, and wellbeing.
• We provide a variety of leaves for personal, health, family, and military needs.
• For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.
• We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.
• AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees