Complex General Liability Claims Director

The Jonus Group•Philadelphia, PA

4d•$120,000 - $150,000

About The Position

Seeking an experienced Senior Complex General Liability Claims Director to join our client's claims team. In this role, you will be responsible for investigating, evaluating, negotiating, and resolving complex premise liability claims across multiple jurisdictions. The ideal candidate will bring strong technical expertise, a commitment to superior customer service, and the ability to manage a high-volume caseload effectively. Job Description Investigate, evaluate, and resolve moderate to complex general liability claims, with a focus on premises liability Analyze coverage and liability, determine compensability, and assess damages Communicate effectively with insureds, claimants, attorneys, vendors, and internal teams Review medical records, incident reports, contracts, and other evidence to support claim decisions Accurately document claim activity and maintain a proactive file strategy Attend mediations, settlement conferences, and provide litigation management as needed Stay current with jurisdictional laws and ensure regulatory compliance Provide mentorship and guidance to junior team members when appropriate

Requirements

Minimum 5+ years of general liability claims experience, with a strong focus on premises liability
Experience handling claims involving bodily injury, property damage, and legal liability issues
Multi-jurisdictional claims handling experience is strongly preferred
Strong investigative and negotiation skills
Excellent written and verbal communication
Familiarity with claims systems and Microsoft Office suite

Nice To Haves

Insurance designations such as AIC or CPCU are a plus

Responsibilities

Investigate, evaluate, and resolve moderate to complex general liability claims, with a focus on premises liability
Analyze coverage and liability, determine compensability, and assess damages
Communicate effectively with insureds, claimants, attorneys, vendors, and internal teams
Review medical records, incident reports, contracts, and other evidence to support claim decisions
Accurately document claim activity and maintain a proactive file strategy
Attend mediations, settlement conferences, and provide litigation management as needed
Stay current with jurisdictional laws and ensure regulatory compliance
Provide mentorship and guidance to junior team members when appropriate