Auto and General Liability Complex Claims Director (Senior Adjuster)

AIG Insurance • Scottsdale, AZ

2d • Onsite

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Auto and General Liability Complex Claims Director (Senior Adjuster) to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact As a Complex Claims Director you will responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Requirements

• 5+ years of general and auto liability claim experience
• Bachelor’s Degree or equivalent work experience
• Experience resolving moderate to high severity injury claims
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities
• Must be willing to work independently and as part of a team
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment
• Effective decision making skills including the ability to recognize, analyze, and improve claims performance against standards and goals
• In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
• Property and casualty licenses required and must be obtained within 3 months of hire

Nice To Haves

• Multi-state adjuster licenses a plus.

Responsibilities

• Analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file
• Maintaining and managing a diary system to efficiently manage and resolve cases
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate
• Attending mediations to resolve cases
• Participating in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes
• Property and casualty licenses required and must be obtained within 3 months of hire

Benefits

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees