Commuter and Transfer Student Success Coach (Student Services Professional II)

CSU Careers • San Diego, CA

2d • Onsite

About The Position

The Commuter and Transfer Student Success Coach supports the academic success, engagement, and retention of commuter and transfer students at San Diego State University. Reporting to the Assistant Director for the Center for Commuter Life, this position provides advising, mentoring, programming, and outreach while coordinating student success initiatives, peer mentoring programs, and campus partnerships. The role plays a key part in fostering belonging, access, and holistic support for commuter and transfer student populations.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.
• Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
• Knowledge of FERPA and the ability to handle academic, judicial, and other sensitive student records with professionalism and confidentiality.
• Understanding of reporting responsibilities as a Responsible Employee and Campus Security Authority under Title IX and the Jeanne Clery Act.
• Ability to learn, interpret, and apply Title V, CSU policies and procedures, and University rules related to student programs, organizations, activities, and governance.
• Demonstrated ability to support commuter, transfer, and diverse student populations through advising, mentoring, facilitation, and engagement initiatives.
• Strong organizational, programming, and project management skills, including the ability to plan, implement, assess, and manage multiple initiatives while adapting to changing priorities.
• Effective interpersonal and communication skills to build relationships, present information clearly, and collaborate with students, staff, faculty, and campus partners.
• Ability to use student information systems and technology platforms (e.g., EAB Navigate, Microsoft Office, Google Workspace, Canvas, PeopleSoft, Qualtrics) to support advising, data management, communication, and reporting functions.

Responsibilities

• Serve as a primary point of contact and advisor for commuter and transfer students, providing guidance on university requirements, policies, resources, and success pathways.
• Develop, coordinate, and support mentoring programs, workshops, events, and co-curricular initiatives that promote commuter and transfer student engagement and success.
• Collaborate with campus partners, faculty, families, and community stakeholders to advance commuter and transfer student success initiatives.
• Manage daily operations of the Center for Commuter Life, including supervision and coordination of student assistants and peer mentors.
• Support administrative and operational functions, including program assessment, reporting, marketing communications, and participation in university programs and committees.

Benefits

• Generous Time Off : 15 paid holidays, vacation, and sick leave.
• Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage : Medical, dental, and vision options at low or no cost.
• Education Support : CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees