Community & Workforce Specialist I - Youth Center

Pima County•Tucson, AZ

1d•$20 - $27

About The Position

This part-time permanent position with Community & Workforce Development Youth Division will provide clerical support for all programs at the Pima County Youth Employment Center, compassionately and urgently serving youth aged 14-21 in need. Duties include answering and directing calls, data entry, maintaining filing and databases, and assisting directly with youth as needed. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor. Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department; Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person; Assesses the needs of community members and provides guidance on appropriate resources based on individual needs; Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance; Represents the program or work unit at community events and in meetings with County personnel and/or community partners; Provides administrative and other support essential to the completion of program or work unit objectives; Communicates with and participates in program activities in coordination with other County departments and community partners; Provides input to management in the development of program goals and objectives; Manages and maintains records of program participants and their progress; Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County.

Requirements

Associate’s degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment. (Relevant experience and/or education from an accredited college or university may be substituted.)
OR: One year of experience with Pima County as a Community & Workforce Technician I or II or similar Pima County position, as determined by the department head at the time of recruitment.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
Do not substitute a resume for your application or write "see resume" on your application.
Valid driver license is required at time of application.
Valid AZ driver license is required at time of appointment.
The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.

Nice To Haves

Minimum one (1) year of experience in customer service.
Minimum one (1) year of experience with filing.
Minimum one (1) year of experience answering and transferring calls.
Minimum one (1) year of experience in data entry.
Minimum one (1) year of experience communicating with youth ages 14-21.

Responsibilities

Participates in the day-to-day operational and support activities of a functional program or work unit within the Community & Workforce Development Department
Provides direct services urgently and compassionately to Community & Workforce Development clients, which may include working with clients via phone, email, online, or in person
Assesses the needs of community members and provides guidance on appropriate resources based on individual needs
Matches qualified candidates with resources, coaching, or support related to employment, education, or financial assistance
Represents the program or work unit at community events and in meetings with County personnel and/or community partners
Provides administrative and other support essential to the completion of program or work unit objectives
Communicates with and participates in program activities in coordination with other County departments and community partners
Provides input to management in the development of program goals and objectives
Manages and maintains records of program participants and their progress
Responsible for other duties as assigned in support of the overall goals and functions of both the Community & Workforce Development Department and Pima County

Benefits

Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

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