Community Supports Program Lead
About The Position
Community Supports Program Lead Location: Hybrid (Remote + In-Person) Employment Type: Full-Time FLSA Status: Non-Exempt Position Overview At Pacific Health Group (PHG), we are at the forefront of revolutionizing health and wellness by improving outcomes through compassionate, community-based care. Our mission is to empower members, support families, and strengthen the communities we serve. The Community Supports Program Lead plays a key leadership role in guiding Community Supports staff and ensuring program operations align with PHG’s mission and values. This role supports staff development, operational oversight, and program performance while promoting a positive, compliant, and collaborative work environment.
Requirements
- 3–5 years of experience in case management, social services, healthcare, or a related field
- Familiarity with Medi-Cal, CalAIM, and Community Supports programs
- Strong understanding of healthcare systems and community resources
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficiency with case management platforms and related technology
Nice To Haves
- Experience leading or supervising teams
- Strong empathy and cultural competence
- Experience with needs assessment and care planning
- Service coordination and client advocacy experience
- Motivational interviewing skills
- Strong problem-solving and decision-making abilities
- Ability to collaborate effectively across multidisciplinary teams
Responsibilities
- Lead by example in communication, professionalism, collaboration, and work ethic
- Model PHG values and promote a respectful, inclusive team culture
- Provide daily support, coaching, and guidance to Community Supports team members
- Conduct regular check-ins and provide feedback to support employee development
- Identify skill gaps and collaborate with the Program Manager on training initiatives
- Monitor performance and address concerns proactively
- Document coaching conversations and escalate concerns to the Program Manager when necessary
- Oversee team schedules, workflow, and documentation requirements
- Ensure timely completion of tasks, reports, and training requirements
- Track PTO usage and maintain appropriate staffing coverage
- Support program efficiency and workflow improvements
- Maintain understanding of company policies, labor laws, and program requirements
- Ensure team members follow PHG policies and operational procedures
- Partner with Human Resources and the Program Manager on compliance matters
- Support implementation of new programs, processes, or technology initiatives
- Communicate updates clearly and effectively to team members
- Serve as a liaison between leadership and staff during transitions
- Assist with onboarding and orientation of new team members
- Help foster a supportive and engaging environment for new hires
- Serve as a first point of contact for employee concerns
- Address conflicts professionally and promote respectful communication
- Escalate sensitive or complex issues to HR or the Program Manager as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
