Community Supports Coordinator
About The Position
The Community Supports Coordinator manages the operational workflow for the Agency with Choice (AWC) service line, supporting caregiver onboarding and member admissions within the Community Supports division. This role ensures a smooth transition from referral through admission by coordinating closely with Community Engagement and Operations teams. The Coordinator manages documentation, caregiver compliance, and onboarding communications while delivering a responsive and supportive experience for members and caregivers. This is a hybrid position, coming into the El Segundo office 1x per month.
Requirements
- 1+ year of experience in customer service, operations coordination, or service-oriented roles
- Ability to manage multiple follow-ups and documentation requirements in a high-volume environment
- Strong communication skills for working with internal teams, caregivers, and members
- Strong written and verbal communication skills
- Organization and attention to detail in documentation and case tracking
- Ability to manage multiple priorities and meet deadlines
- Problem-solving and sound judgment in service-related issues
- Proficiency with Microsoft Office tools
- CRM or case management system experience (Salesforce preferred)
- Customer service mindset with a proactive and solutions-oriented approach
Nice To Haves
- Experience supporting onboarding, case management, or service delivery processes preferred
- Bilingual Spanish preferred
Responsibilities
- Lead the operational process from referral to admission for both health plan members and AWC caregivers
- Serve as the primary point of contact for new members and caregivers during onboarding, providing clear updates and guidance
- Manage caregiver onboarding by processing applications, completing follow-ups, and clearing candidates through the hiring pipeline
- Ensure all employment, compliance, and admission documentation is completed accurately and maintained in required systems
- Conduct caregiver orientations and educate caregivers on systems, timekeeping practices, and program requirements
- Maintain accurate records and update Salesforce and case management systems throughout the onboarding and admission process
- Respond to inbound calls, messages, and emails from members and caregivers, providing timely resolutions and support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
