Community Services Coordinator

GANG ALTERNATIVE INC•Miami, FL

About The Position

Gang Alternative’s UPLIFT Program is a wraparound care coordination program that provides or links families to a range of services, including comprehensive assessments, case coordination, wraparound services, support groups, medical and mental health services, parenting skills development, youth enrichment programs, workforce development, and emergency funds for basic needs. Its Service Partnership is a coalition of social service providers dedicated to offering coordinated services to families in communities where children are at risk of maltreatment, chronic absenteeism, poor school behavior, and juvenile system involvement. Our goal is to increase family strengths, enhance child development, and reduce the likelihood of child abuse and neglect. The Intake Officer is responsible for conducting comprehensive initial assessments of families seeking assistance through the UPLIFT Program. This role involves evaluating the needs of clients, coordinating appropriate services, and ensuring a smooth transition into the program. The Intake Officer will play a critical role in building trust with families and facilitating their access to the support they need.

Requirements

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
Minimum of 2 years of experience in social services, case management, or a related field.
Strong assessment and interviewing skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively with a diverse range of service providers and clients.
Proficiency in Microsoft Office and case management software.
Knowledge of community resources and social services in Miami-Dade County.
Bilingual (English/Creole).
This position may require independent travel between workstation and other sites. Consequently, the incumbent must always maintain valid Driver’s License and insurance coverage on personal vehicle during
The Intake Officer will work in a community-based setting, including schools, and may be required to visit clients' homes or other service locations. Some evening and weekend hours may be necessary to accommodate client needs and community events.
Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.

Responsibilities

Conduct thorough intake interviews with families to gather detailed information on their needs, strengths, and challenges.
Utilize standardized assessment tools to evaluate the risk of child maltreatment, chronic absenteeism, poor school behavior, and other factors.
Develop individualized service plans based on assessment findings.
Refer families to appropriate services within the UPLIFT Program and external partners, including medical, mental health, substance abuse treatment, parenting skills development, and workforce development programs.
Coordinate with case managers to ensure seamless service delivery and follow-up.
Maintain accurate and up-to-date records of all client interactions, assessments, and service plans.
Prepare reports on intake activities and outcomes as required by the Program Manager.
Provide immediate assistance and support to families in crisis, including linking them to emergency funds and other concrete services.
Offer guidance and information about available resources and services in a compassionate and non-judgmental manner.
Work closely with the UPLIFT Service Partnership Network to ensure effective collaboration and resource sharing.
Participate in network meetings and community outreach events to build relationships with service providers and stakeholders.
Stay informed about best practices in family support, child welfare, and community service coordination.
Provide feedback and recommendations to improve intake processes and service delivery.
Other duties as assigned.