Community Service Officer I/II/III

County of Shasta (CA)•Redding, CA

40d•Onsite

About The Position

Community Service Officer I: Under close supervision, assists sworn personnel by handling non-hazardous support responsibilities in the Sheriff's Office, and performs related work as required. Community Service Officer II: Under general supervision, assists sworn personnel by handling non-hazardous support responsibilities in the Sheriff's Office, and performs related work as required. Community Service Officer III: Under limited supervision, assists sworn personnel by handling non-hazardous support responsibilities in the Sheriff's Office, and performs related work as required.

Requirements

Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of: Modern office procedures and practices; Incident Command System (ICS) and critical incident management response.
Ability to: Deal tactfully and courteously with the public; perform clerical work and make simple arithmetical calculations; learn to operate a computer terminal; work effectively under pressure with frequent interruptions; exercise good judgment in making decisions according to existing laws, regulations, and policies; use discretion and mature judgment in the handling of sensitive and confidential information; able to take direction and work under stressful conditions/environments (e.g. crime scenes); establish and maintain harmonious working relationships with other employees, allied agencies, and volunteers; manage a variety of projects on a daily basis; interact and lead volunteers; oversee work release inmates.
If assigned to the Office of Emergency Services must complete ICS courses, and National Incident Management Systems (NIMS) courses; understand the "Mutual Aid" systems for both SAR & Law Enforcement requests; understand and work within grant guidelines; the ability to work as a team member during emergency situations within the "ICS" structure; and complete First Aid/CPR training every two (2) years.
Community Service Officer I: Some experience in public safety work, or general clerical work, or studies in Emergency Management.
Community Service Officer II: One (1) year of experience equivalent to that of a Community Service Officer I with Shasta County.
Community Service Officer III: One (1) year of experience equivalent to that of a Community Service Officer II with Shasta County or equivalent AND completion of required crime scene and supervisory courses.
Possession of a valid California driver's license with an acceptable driving record according to the County's driving policy.

Nice To Haves

The ideal candidate will have completed at least 15 college units related to Criminal Justice or have some knowledge or experience working with law enforcement, have at least two years of work experience related to customer service or clerical work, have the ability to multi task; have a working knowledge of MS Outlook, Word and Excel; will have excellent grammar and punctuation; communicate well under difficult and stressful situations; be willing to work closely with and supervise volunteers; strictly adhere to confidentiality policy and procedures; will have an excellent driving record; be able to work well within a "team" structure.

Responsibilities

Works day-to-day in an office setting at the assigned station; position may require shift work, and work on weekends and holidays
inspects and maintains departmental emergency vehicles by arranging for service and preventive maintenance and ensures that departmental vehicles are fully equipped
maintains needed office supplies, forms and other materials as well as coordinates needed station related routine maintenance
receives and documents counter reports and conducts routine telephonic and correspondence follow-up of "after the fact" incidents
may respond in person to non-emergency calls for service
may assist with a variety of in-person investigations
may be subject to call out for critical incidents
may conduct duties at crime scenes
may attend necessary crime scene related trainings
may provide testimony in court
initiates and conducts rural and community crime prevention programs
performs analysis of reported criminal activity and patterns for purposes of generating data for directed enforcement efforts
assists investigators in support capacities; i.e., checks/fraud/asset forfeiture documentation and correspondence, maintain files, etc.
serves specified Civil Process and related documents
arranges towing of abandoned vehicles from public and private property
works with tow companies, law enforcement, and other agencies
tracks inventory
assists with grant tracking and statistics
acts as a citizen volunteer coordinator by attending meetings, conducting volunteer recruitments, interviewing, selecting, conducting background investigations to determine a volunteer's suitability and maintaining volunteer's personnel records
may assist in training new and existing staff
may be responsible for transportation and oversight of work release inmates
performs other duties as assigned
if assigned to City of Shasta Lake station, also responsible for running the business office at the Law Enforcement Center and maintaining consistent business hours as outlined by the City contract
when assigned to various community work programs, also coordinates and oversees the activities and participants of law enforcement /correctional and Citizen Patrol events/programs
if assigned to the Office of Emergency Services also keeps the office organized
answers phones
maintains volunteer records
maintains training records
maintains all records for callouts
keeps equipment inventory
coordinates and communicates with volunteers
strictly adheres to confidentiality policy and procedures
responsible for making sure all OES equipment and vehicles are maintained and in usable condition
prepares reports as necessary using Word and/or Excel
attends meetings and trainings for Search and Rescue
may respond to critical incident callouts after hours and on weekends responsible for taking clear directions and making callouts to the volunteer teams
at the direction of the Incident Commander, makes sure all necessary logistics are taken care of
responsible for documenting and keeping track of expenses related to any OES mission