Community Resource Representative

Houston Food Bank•Houston, TX

23h•$19 - $24

About The Position

Must be flexible to work schedules Monday - Friday 7:30am - 6:00pm and every Saturday 7:30am - 4:30pm POSITION SUMMARY: The Community Resource Representative is responsible for serving neighbors while helping the department achieve poundage goals through highly efficient processes. This role is responsible for greeting, training, and supervising volunteers while maintaining the safety of the food supply chain and other compliance initiatives. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

Requirements

High School Diploma from an accredited school or general education development (GED) certificate
2 + years of customer service experience
Must have reliable transportation, a valid driver’s license, and insurance.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Ability to work with a diverse population, including the public
Knowledge of database reporting, proficiency with Excel, Word, and Outlook
Strong customer service skills and willingness to assist others
Able to communicate complex information clearly
Self-starter/self-motivated
Attention to detail
Strong problem-solving abilities
Able to coordinate well with other departments and personnel
Must be able to utilize pallet jacks and use a forklift
Ability to operate a computer, copier, and other business equipment
Carries out responsibilities in accordance with HFB policies.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Is legally able to work in the United States.

Nice To Haves

Bilingual English/Spanish preferred
Forklift certification preferred or be able to obtain within the first 30 days of employment

Responsibilities

Provides exceptional service to neighbors assisting in a respectful and compassionate manner.
Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times.
Ensures the pantry remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean. This includes inventory best practices in recording incoming/outgoing items and rotating products to minimize waste.
Assists with compiling monthly metrics. Prepares regular reports on pantry activities.
Ensures educational resources and community resource materials are consistently incorporated throughout the pantry and are easily accessed by the community.
Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines.
Ensures equipment is maintained.
Greets, trains, and supervises volunteers, as needed.
Assists with projects geared directly to the Community Resource Centers’ efficiency and effectiveness.
Communicates clearly and effectively while leading and contributing as a productive member of the Equitable Access team.
Provides support to other team members with relevant tasks and contributes to problem resolution on different projects.
Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team-level objectives.