Community Resource Advocate II, Community Connect - Bilingual Required

Community Action Organization • Hillsboro, OR

2d • Onsite

About The Position

Are you passionate about making a tangible difference in your community? Do you believe everyone deserves access to safe, stable housing? Join our collaborative team and help us provide vital support to individuals and families experiencing or at risk of homelessness in Washington County.
This in-person position is based in our office and is crucial for ensuring equitable access to essential community resources. You'll work directly with clients, guided by Housing First principles and trauma-informed practices, to connect them with the services they need most.

Requirements

• High School Diploma or equivalent with 6+months customer service experience or lived experience.
• Bilingual Requirement: REQUIRED to be fully bilingual (verbal and written) in Spanish.
• Experience with data entry.
• Ability to collaborate effectively with a wide range of professionals and social service agencies.
• Excellent communication skills, both written and oral.
• A commitment to equity, culturally responsive, and trauma-informed practices.

Nice To Haves

• An Associate's degree or higher in Social Services or a directly related field.
• Familiarity with Washington County community resources.
• Prior experience interviewing clients, assessing their needs, and advocating on their behalf.

Responsibilities

• Deliver participant-centered, in-person services to clients at our Community Connect office.
• Conduct face-to-face and telephonic comprehensive housing assessments and screenings for homeless or at-risk households.
• Participate in a rotation of duties, including managing walk-ins and supporting team members.
• Potentially engage in street outreach to build relationships with unsheltered individuals.
• Determine eligibility and make direct referrals to Washington County housing programs.
• Accurately enter client information and documentation into our database.
• Explain and encourage the use of services for basic needs, health, mental health, and housing.
• Consistently maintain a clean and orderly workspace to ensure healthy, high-quality interactions with clients, preserve confidentiality, and maintain efficiencies in operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees