Bilingual Community Resource Advocate (65605)

Volunteers Of America Western Washington•Everett, WA

10d•$27 - $30•Onsite

About The Position

of every member of the community. We celebrate our unique perspectives and lived experiences that allow us to better serve and uplift our community – and each other. Volunteers of America Western Washington is officially a designated CARE trauma informed organization. Benefits (Full time) Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours Competitive compensation Holidays: 8 paid per year + 2 paid floating holidays Medical, Dental, and Vision Health Savings Account (HSA) Flexible Savings Account (FSA) medical & dependent care Free Employee Assistance program 403(b) Retirement Plan matching Professional Development opportunities This position will perform it's duties in an office on the campus of Edmonds Community College General Function: In partnership with Verdant Health Commission, this position serves as a primary VOAWW Connect point of contact for South Snohomish County within the Verdant Hospital District boundaries, including the cities of Brier, Edmonds, Lynnwood, Mountlake Terrace, Woodway, a portion of Bothell located in Snohomish County, and designated areas of unincorporated Snohomish County. This role supports community members seeking connection to critical services, with a particular focus on housing, food access, healthcare and other health-related resources, transportation, employment, and support for individuals with disabilities, including mental health and substance use disorders. More than basic Information & Referral, the Community Resource Advocate (CRA) uses a trauma-informed lens to provide personalized resource navigation through virtual platforms and in-person meetings with community residents. This role also conducts outreach at Edmonds College, the Lynnwood Neighborhood Center, and local nonprofit organizations, engaging directly with clients and partner agencies to improve access to services and strengthen community connections.

Requirements

Bachelor’s degree in human services, social services, behavioral health, education, public health, or a related field, or equivalent education and relevant professional experience.
Fluency in English and Spanish, with the ability to communicate effectively with diverse populations in both languages.
Experience providing direct support, outreach, or resource navigation to individuals and families accessing community-based, public benefit, housing, healthcare, or social service systems.
Demonstrated experience working with individuals experiencing complex barriers, including housing instability, food insecurity, disabilities, mental health challenges, and substance use disorders.
Ability to obtain Washington State Agency Affiliated Counselor (AAC) registration within the required timeframe after hire and maintain it throughout employment.
Reliable transportation and ability to travel regularly within South Snohomish County to conduct outreach, attend meetings, and meet with clients in community settings.
Ability to work a flexible schedule that may include evenings or occasional weekends based on program needs and outreach activities.
Ability to work effectively in a fast-paced, community-based environment with changing priorities.
Demonstrated ability to provide trauma-informed, culturally responsive support to individuals from diverse backgrounds.
Strong interpersonal and communication skills, including the ability to build rapport, explain complex information clearly, and maintain professional boundaries.
Ability to conduct comprehensive needs assessments and provide personalized resource navigation across multiple service areas, including housing, food access, healthcare and health-related resources, transportation, and employment supports.
Demonstrated ability to work independently while maintaining regular communication and coordination with supervisors and team members.
Strong organizational skills with the ability to manage multiple clients, priorities, and deadlines while maintaining accurate and timely documentation.
Ability to accurately document client interactions, services provided, and outcomes in required data systems such as Kintone, in accordance with agency policies and confidentiality standards.
Demonstrated ability to collaborate effectively with community partners, healthcare organizations, educational institutions, and other service providers.
Ability to exercise sound judgment and decision-making within program guidelines and supervisory direction.
Comfort engaging in community outreach, public-facing events, and relationship-building with partner agencies.
Ability to learn and adapt to new systems, processes, and program requirements.
Commitment to equity, cultural humility, and ongoing learning.
Ability to remain calm, professional, and solution-focused when working with individuals in crisis or high-stress situations.

Responsibilities

Provide bilingual, trauma-informed resource navigation to community members seeking assistance with housing, food access, healthcare and health-related resources, transportation, employment, and other essential needs.
Conduct comprehensive needs assessments to identify barriers and develop individualized resource navigation plans aligned with client priorities and program guidelines.
Assist eligible individuals and families with applications, referrals, and follow-up related to public benefits, housing resources, and other support services, including Coordinated Entry enrollment when appropriate.
Engage in proactive outreach within the Verdant Hospital District service area, including outreach at Edmonds College, the Lynnwood Neighborhood Center, and other community locations, to connect residents with services and increase program visibility.
Build and maintain working relationships with community partners, healthcare organizations, educational institutions, and service providers to support effective referrals and coordination of care.
Document all client interactions, services provided, referrals, and outcomes accurately and timely in Kintone and other required systems, in accordance with agency policies and confidentiality standards.
Track and report outreach activities, service data, and outcomes as required by program and funder guidelines.
Support the appropriate use and tracking of flexible financial assistance or program funds, when applicable, ensuring compliance with program guidelines and documentation requirements.
Participate in team meetings, trainings, supervision, and professional development activities as required.
Maintain awareness of available community resources and program updates relevant to the populations served.
Collaborate with VOAWW Connect staff and supervisors to support coordinated service delivery and continuous improvement of program practices.
Perform other duties as assigned in support of VOAWW Connect program goals.