Community Relations Associate
About The Position
Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Community Relations Associate to deliver exceptional service and support to prospective homebuyers and residents in a new-home community. This role includes facilitating prospect tours of the amenities, greeting residents, facilitating program registrations, assisting with events, and ensuring a high standard of facility cleanliness and safety.
Requirements
- High school diploma or equivalent; college coursework preferred.
- 5+ years of customer service experience, ideally in recreation, hospitality, or residential communities.
- Strong written and verbal communication skills.
- Ability to multitask efficiently in a fast-paced environment.
- Professional demeanor and appearance.
- Creative mindset, especially in marketing and promotions.
- Basic computer and office equipment proficiency.
- Ability to remain calm and composed under pressure.
- Capable of lifting up to 50 lbs and performing physical tasks related to event support.
Responsibilities
- Greet prospects and residents warmly, providing a welcoming and professional front desk experience.
- Provide community and amenity overviews to prospective homebuyers and realtors.
- Enroll residents in recreational programs, classes, and events; make reservations and process payments.
- Assist with new resident orientations which include rules and regulations overview, issuing access to the amenities, and registering them in administrative systems, such as the point-of-sale system, email marketing, and access control.
- Communicate effectively with prospects and residents about programming, services, schedules, and amenities.
- Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
- Assist in the execution of programs, special events, and private rentals, including setup and cleanup for events.
- Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
- Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
- Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
- Assist with lifting and moving furniture and equipment during event setup and breakdown.
- Report incidents or accidents promptly to management.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
