Community Outreach & Engagement Coordinator (CHW I, II, III, IV)

Northwest Human Services•Salem, OR

72d•Onsite

About The Position

Northwest Human Services (NWHS) is seeking a dedicated Community Outreach & Engagement Coordinator to join our team. In this key role, you'll serve as a vital link between patients, care teams, and community partners-improving health outcomes, promoting wellness, and addressing social determinants of health (SDOH) through targeted outreach, education, and care coordination. The Community Outreach & Engagement Coordinator plays a key role in promoting health equity and improving access to care. This position blends the responsibilities of a Community Health Worker with focused outreach, education, and care coordination to support patients and reduce barriers to wellness. As part of a multidisciplinary team, the coordinator helps address social determinants of health (SDOH), connects patients to vital services, and empowers individuals to take charge of their care. The role involves organizing and participating in community outreach events, health education efforts, and internal programs that promote prevention and reduce disparities.

Requirements

Minimum of one year of experience in a human service-related or healthcare environment (employment, volunteer, or lived experience), OR an associate/bachelor's degree in public health, behavioral science, social services, or a related field.
Has a current Basic Life Support for Healthcare Providers (BLS) training certificate consistent with AHA Guidelines for CPR/ECC, and covers breathing and cardiac emergencies - including CPR, AED, and obstructed airway - for adult, child, and infant patients.
Valid Oregon Driver's License

Nice To Haves

Experience working with or alongside medical care teams, social service agencies, or healthcare systems preferred.

Responsibilities

Address the SDOH needs and barriers of our patients through a multidisciplinary team approach, utilizing skills such as motivational interviewing, problem-solving, and critical thinking to provide patient-centered support and resources.
Supports APCM and CCO metric initiatives by conducting outreach to established patients, addressing barriers to care, and problem-solving to improve access and coordinate patient health and social service's needs.
Supports APCM and CCO metric initiatives by conducting outreach to newly assigned patients, providing education about NWHS and its services, and addressing any barriers patients may face - with the goal of increasing awareness, promoting engagement, and reducing the risk of care disruption
Monitors patient utilization and collaborates with the clinical team to identify patients with no visits, low engagement, or high healthcare utilization who may benefit from additional support. Works within scope and alongside internal and external partners to help prevent gaps in care and reduce unnecessary services.
Participates in and collaborates with the multidisciplinary team on complex cases, care coordination, and effective communication between the patient, provider, and care team.

Benefits

Healthcare insurance plans: Medical, Dental, Vision
Group Life: Short-Term & Long-Term Disability 100% paid by employer
403(b) retirement plan with 2% of employer contribution and up to 3% employer match
Flex Spending Account
PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
7 1/2 Paid Holidays a year + 2 paid floating holidays for full-time positions
Continuing Education & Training Benefits
Employee Healthy Living Program - Gym Membership & Smoking Cessation

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